Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
ResearchAssistant
Hailey Long

Hailey Long

Memphis,TN

Summary

Collaborative Key Account Manager with demonstrated success in relationship building, negotiating and developing new business within existing portfolio of assigned key account business. Strong analytic, quantitative and technical aptitude with great attention to detail. Self-motivated, driven and adaptable with proven track record of exceeding customer and company expectations by offering profound expertise in supply chain solutions.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Operational Key Account Manager- Customer Success

Kuehne + Nagel
06.2023 - Current
  • Analyzed sales, market trends, and customer data to identify trends and opportunities for increased profitability.
  • Increased overall efficiency while reducing operational costs through continuous evaluation and adjustment of key account management strategies.
  • Initiated strategy discussions on next phase activities and enhancements, engaging Business and Solutions development teams in our Supply Chain Value Roadmap (SCVR) plans.
  • Supported BU leadership goals by achieving 20% organic growth within existing key client business.
  • Project managed (monitor, communicate, support, escalate) improvement plans to ensure positive change; monitor and report on other projects to the BU VP as assigned.
  • Guided improvement within various Control Towers (cross-function departments), origins, vendors, and carriers/3PLs by scheduled reviews.
  • Collaborated with product development teams to tailor solutions specifically for key account needs, driving customer satisfaction and loyalty.
  • Organized cross-functional teams to address complex client requests or projects efficiently, resulting in increased satisfaction levels among key accounts holders.
  • Developed, prepared, and presented materials / data related to measure performance, project progression, and any other relevant operational matters during customer Business Reviews on global/country/regional/ and local levels
  • Proactively identified potential issues within key accounts, taking corrective action to prevent loss of business or dissatisfaction.

Operational Key Account Manager- Road Logistics

Kuehne + Nagel
05.2021 - 06.2023
  • Managed a team of 8 or more logistics professionals, providing guidance and training for career development and skill enhancement.
  • Supervised direct reports in performance of their job duties; completed performance reviews and provided feedback accordingly.
  • Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
  • Managed logistics budgets and forecasting to achieve cost-effective operations.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Negotiated favorable pricing and terms with carriers, resulting in significant cost savings for the organization without compromising service quality.
  • Implemented advanced forecasting techniques to anticipate demand fluctuations and optimize capacity levels accordingly.

Road Logistics Specialist

Kuehne + Nagel
11.2019 - 05.2021
  • Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
  • Maintained compliance with all relevant regulations, ensuring safe transportation of goods while avoiding costly fines or penalties due to non-compliance issues.
  • Developed strong relationships with carriers to secure and maintain competitive rates and improve pickup and delivery times.
  • Negotiated freight rates with third-party vendors to acquire cost-effective contracts.
  • Closely communicated with suppliers and outside vendors to ensure shipment details and capacity requirements for delivery were met.
  • Prepared timely rate estimates and strategic bid packages.
  • Registered vendors and customers on database to maintain updated roster.
  • Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.

Commercial Account Manager- Transportation

C.H. Robinson
12.2018 - 11.2019
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Kept detailed records of daily activities through online customer database.
  • Identified cross-selling opportunities within existing accounts by staying current on additional product offerings available from the company.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Analyzed financial data to monitor account performance and identify areas for improvement or growth opportunities.
  • Provided ongoing support to assigned accounts by acting as their primary point of contact for any issues or inquiries.
  • Managed client risk exposure and coordinated services for development, retention and rounding of accounts.
  • Met existing customers to review current services and expand sales opportunities.

Customs Brokerage Import Team Lead

Expeditors International Of Washington Inc
06.2016 - 09.2018
  • Stayed abreast of regulatory changes impacting customs enforcement and other import-impacted agencies.
  • Assisted clients in obtaining necessary permits, licenses, and certifications required for importation of specific products.
  • Maintained up-to-date knowledge of US customs regulations and international trade laws, including hazardous materials.
  • Conducted comprehensive audits of import files, identifying discrepancies and rectifying errors to maintain compliance with customs regulations.
  • Reduced shipment delays for clients by promptly addressing any issues with customs authorities.
  • Managed multiple accounts simultaneously, prioritizing tasks according to urgency while maintaining high quality work standards under tight deadlines.
  • Safeguarded client confidentiality while handling sensitive information on their behalf during the brokerage process.

Personal Lines Insurance Sales Agent

Liberty Mutual
07.2014 - 05.2016
  • Sought out new clients and developed strong client relationships through networking, direct referrals, lead databases, and cold calling.
  • Exceeded sales targets consistently through effective cross-selling and upselling strategies with existing portfolio of business.
  • Maintained detailed records of client interactions using CRM software, supporting timely follow-up communication with potential and existing clients
  • Evaluated competitors' products and services to gain competitive advantage.
  • Created sources for continuous client referrals within community and with businesses using extensive networking skills.
  • Increased customer satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Established lasting rapport with customers through genuine empathy and attentiveness, leading to high levels of satisfaction and loyalty.

Education

BBA - International Business

University of Memphis
TN
05-2014

Skills

  • LSS Green Belt Certified
  • Minitab software proficiency
  • Project management
  • Business Intelligence tools
  • Transportation trends analysis and forecasting
  • Financial and operational reporting
  • CRM and SAP TM software proficiency
  • Key client business reviews
  • Cross-functional collaboration
  • Budgetary support
  • Industrial/Pharma/Consumer supply chain experience

Accomplishments

  • Managed high efficiency operations team of 8 or more staff members.
  • Collaborated with team of 10 in the development of myKN tracking for U.S. road freight customers.
  • Promoted to Operations manager after 2 years with the company.
  • Increased department revenue by aggressively negotiating down contract pricing with carriers.
  • Reduced operational expenses 20% by streamlining branch operations through DMAIC methodology practices.
  • Completed K+N Leadership Development Program

Certification

  • U.S. Import Hazardous Materials, Expeditors - 2016-2018
  • DOT Hazardous Materials, CH Robinson and Kuehne Nagel - 2019-2024
  • OSHA training, Kuehne Nagel - 2023-2024
  • Certified Lean Six Sigma Green Belt, Kuehne Nagel - January 2024

Timeline

Operational Key Account Manager- Customer Success

Kuehne + Nagel
06.2023 - Current

Operational Key Account Manager- Road Logistics

Kuehne + Nagel
05.2021 - 06.2023

Road Logistics Specialist

Kuehne + Nagel
11.2019 - 05.2021

Commercial Account Manager- Transportation

C.H. Robinson
12.2018 - 11.2019

Customs Brokerage Import Team Lead

Expeditors International Of Washington Inc
06.2016 - 09.2018

Personal Lines Insurance Sales Agent

Liberty Mutual
07.2014 - 05.2016

BBA - International Business

University of Memphis

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Hailey Long