Summary
Overview
Work History
Education
Timeline
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Hailey Lopez

Monterey,CA

Summary

Personable, highly organized, and tech-savvy office employee with experience in multiple fields such as optical, retail, and clerical. Demonstrated ability to assess urgency and prioritize tasks in an efficient and accurate manner to help further business goals. Proven consistent and positive communication skills with a desire to establish good rapport with clients and colleagues.

Overview

6
6
years of professional experience

Work History

Optical Sales

Insight Eyewear
01.2023 - Current
  • Responsible for patient document management while adhering to strict HIPAA laws and regulations.
  • Processed eyewear orders accurately and efficiently, tracking progress to verify and notify the client for dispensing.
  • Work directly with product vendors on resolving client issues and warranty claims.
  • Greeted clients with a warm welcome and smile and asked discovery questions to help determine what their needs are and how to better service them.
  • Responsible for maintaining the schedule and communicated with managerial staff and clients to ensure they are aware of upcoming appointments.
  • Use a variety of programs and software such as Google Suite and optical database systems to help with daily job functions.

Customer Service Representative

Fireclay Tile
11.2021 - 08.2022
  • Improved operations by working with team members and customers to understand needs and develop successful solutions.
  • Communicated with clients via email, chat, and phone to provide sales support, address client concerns, and production updates.
  • Utilized Slack to work with team members to manage and update damaged or defective client orders and track approval status.
  • Constructed and edited customer quotes based off of the changing needs of the client and their project estimations.
  • Use Microsoft Suite to aid with job functions.

Energy Customer Support

Tesla
04.2021 - 11.2021
  • Conducted support to assess solar inverter and monitoring device issues and determined appropriate troubleshooting methods for remediation
  • Accurately documented and updated case notes for each customer and work order to assist future support members.
  • Responsible for maintaining Tesla solar schedule and dispatching technicians as needed for client issues.
  • Displayed strong telephone etiquette within a fast-paced environment, effectively handling difficult calls, setting up new client profiles, and activating customer accounts.

Customer Service

Best Buy Co Inc.
Soquel, CA
10.2020 - 02.2021
  • Executed back office management tasks such as, making sure safe and all till amounts were correct, bank deposits were accurate and prepared for pickup, and balancing the daily totals.
  • Performed store opening and closing duties, including counting cash drawers, checking all equipment, and replenishing shelves to maintain adequate merchandise levels.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer
  • Delivered a high level of service and support to each customer in store and via phone, paving way for future business opportunities.

Customer Service Representative

CSC Laboratories
Watsonville, CA
04.2018 - 10.2020
  • Utilized Microsoft Suite to provide upper management with updated progress reports detailing each manufacturing departments productivity.
  • Collaborated with other departments such as data entry, manufacturing and shipping to ensure smooth order processing & delivery.
  • Answered 130+ incoming calls from clients daily and provided assistance with order entry, product inquiries, and other customer service related issues.
  • Proficient in navigating multiple different front facing web based data base systems.

Education

High School Diploma -

Monterey High School
Monterey, CA
06.2015

Some College (No Degree) -

Gavilan College
Gilroy, CA

Timeline

Optical Sales

Insight Eyewear
01.2023 - Current

Customer Service Representative

Fireclay Tile
11.2021 - 08.2022

Energy Customer Support

Tesla
04.2021 - 11.2021

Customer Service

Best Buy Co Inc.
10.2020 - 02.2021

Customer Service Representative

CSC Laboratories
04.2018 - 10.2020

High School Diploma -

Monterey High School

Some College (No Degree) -

Gavilan College

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Hailey Lopez