Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Hailey Loreant

Summary

Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.

Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.

Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.

Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.

Knowledgeable Social Media Manager experienced in executing social media strategies across social platforms. Demonstrated time management and collaboration skills. Flexes easily with new information and branding changes to consistently exceed targets for engagement, acquisition and retention.

Overview

4
4
years of professional experience

Work History

Office Manager

Dayton Roofing Solutions
03.2023 - Current
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Managed office operations while scheduling appointments for department managers.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Developed and managed content calendars for each platform to establish timely and relevant posts.
  • Monitored online presence of company's brand to engage with users and strengthen customer relationships.
  • Developed marketing content such as blogs, promotional materials, and advertisements for social media.
  • Oversaw social media presence and aligned posts to include branding and trending ideas.
  • Developed and implemented marketing plans to increase brand awareness and drive sales.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Responded to inquiries from callers seeking information.
  • Answered central telephone system and directed calls accordingly.
  • Handled assignments independently with good judgement and critical thinking skills.

Waitress

Wiley's Comedy Club
05.2021 - Current
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Checked guests' identification before serving alcoholic beverages.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Shift Leader Manager

Chick-fil-A
03.2020 - 03.2023
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Excelled in every store position and regularly backed up front-line staff.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Created and implemented strategies for improving operational efficiency and accuracy.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
  • Served catering guests by fulfilling orders, communicating requests to kitchen staff and routinely inquiring about customer satisfaction.
  • Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Used POS system to enter orders, process payments and issue receipts.
  • Trained new staff on food preparation and safety procedures.
  • Mandated compliance to regulatory, customer and corporate standards and led and participated in food safety audits.
  • Performed regular inspections of production lines to guarantee sanitary environment.
  • Assisted in development of employee assessments to measure training value.
  • Developed and implemented comprehensive training program to increase employee productivity and morale.

Social Media Manager

Beyond Kompare Auto Detailing
03.2020 - 05.2021
  • Increased customer engagement through social media.
  • Collaborated with team members to develop creative campaigns for social media platforms.
  • Suggested and implemented new features to develop brand awareness.
  • Conducted research to determine current benchmark trends and audience preferences.
  • Developed and promoted corporate brand, images and identity to media and public.

Cashier

Godfather's Pizza
03.2019 - 03.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Learned duties for various positions and provided backup at key times.

Education

Bachelor of Science - Social Sciences Education

Wright State University
Dayton, OH
05.2025

High School Diploma -

West Carrollton High School
West Carrollton, OH
05.2021

Skills

  • Financial Tracking
  • Customer Relations
  • Workflow Planning
  • Staff Training
  • Scheduling
  • Operations Management
  • Team Leadership
  • Online Marketing and Advertising
  • Safety Processes
  • POS System Operations
  • Facebook, Instagram, LinkedIn
  • Blog Development

Languages

Spanish
Limited Working

Timeline

Office Manager

Dayton Roofing Solutions
03.2023 - Current

Waitress

Wiley's Comedy Club
05.2021 - Current

Shift Leader Manager

Chick-fil-A
03.2020 - 03.2023

Social Media Manager

Beyond Kompare Auto Detailing
03.2020 - 05.2021

Cashier

Godfather's Pizza
03.2019 - 03.2020

Bachelor of Science - Social Sciences Education

Wright State University

High School Diploma -

West Carrollton High School

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Hailey Loreant