Knowledgeable Solutions Specialist well-versed in current industry, market and product trends. Excellent communication, multitasking and organizational abilities. Proven skills in troubleshooting devices, recommending products and resolving customer issues. Trusted leader and problem-solver with a self-directed approach and good critical thinking skills.
At Verizon I Generate retail sales by using my passion for cutting-edge technology, and exceptional customer service to expand the Verizon network. I learn and uncover customers needs by creating connections and asking the right questions. Position product insights and solution recommendations to provide customers with a complete top-down sales solution. I engage with customers to understand their needs, creating connections through effective communication and asking the right questions. My role at Verizon involves closing sales by demonstrating how Verizon’s products and services can meet their needs. It is essential to stay current on technology trends and product offerings to provide informed recommendations to customers. I am expected to achieve monthly sales goals, compete for sales rank, and contribute to team success. I Identify opportunities for upselling additional services, resulting in increased revenue for the company. Working as part of a team is crucial; I collaborate with colleagues to enhance the overall customer experience. Some of my other Responsibilities include opening and closing the retail store, maintaining inventory, and ensuring that Company merchandising standards are met. I Conducted troubleshooting and diagnostic procedures on customer devices. Consistently met or exceeded quotas by implementing strategic sales plans and effective time management. Led training sessions for new sales representatives, enhancing team expertise and performance. Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.