Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Hailey Machado

Summary

Seeking full-time position that offers professional challenges utilizing my revenue knowledge, eye for detail, and passion for helping others.

Overview

4
years of professional experience

Work History

Infosys BPM

Global Revenue Recognition
03.2023 - Current

Job overview

  • Worked within core team to streamline business processes and internal controls, resulting in scalable and detailed set of procedures.
  • Functioned productively in matrix organization across organizational levels and organized and prioritized responsibilities to meet commitments.
  • Performed month-end reconciliation and developed reporting metrics in coordination with corporate finance executives.
  • Hired, trained and managed revenue department team members and developed engaged, high-functioning performers.
  • Reviewed customer contracts and purchase orders for revenue recognition and verified compliance with company policies and standards.
  • Assisted with both external audit and internal SOX compliance and maintained required documentation throughout testing cycle.
  • Reviewing high-revenue $500k+ cases for accuracy and precision
  • Co-lead a two-person team to manage high-revenue Microsoft sales across multiple continents

Infosys BPM

Senior Process Associate
05.2022 - Current

Job overview

  • Met month-end reporting objectives and deadlines.
  • Identified modifications to processes and procedures that would promote better efficiency.
  • Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
  • Supervised team of process associates to enhance accountability, develop professional skills and improve efficiency.
  • Monitored and reported on process performance to verify compliance with established standards.
  • Conducted training to new hires.
  • Identified and resolved process issues to drive optimal workflow and business growth.
  • Routinely review and validate documents, process high revenue accounts, and analyze data.
  • Responsible for keeping accurate records of business activities while maintaining confidentiality.
  • Work with all levels of the organization to document and report information on agreements, orders, queries, and outstanding issues.

Aston Carter

Process Associate
12.2021 - 05.2022

Job overview

  • Analyzed process flows and identified areas of improvement to increase productivity and reduce costs.
  • Monitored and reported on process performance to verify compliance with established standards.
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
  • Developed standard operating procedures and document workflows to drive current and future processes.
  • Customer service - communicated with multiple clients per day to achieve customer satisfaction and to improve our quality as a team.
  • Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
  • Gathered, organized and input information into digital database.

Service Response Partners

Customer Service Representative
04.2021 - 11.2021

Job overview

  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Investigated and resolved accounting, service and delivery concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Attend to customer needs, review financial records, assist customers with adjusting their bank account information, update records.
  • Enforcing security measures to protect confidential customer information.

Education

Feather River College
Quincy, CA

Associate of Science from Biology
12.2022

University Overview

  • Dean's List Fall 2018-Fall 2023
  • The Social Justice Club Member
  • The Environmental Club Member
  • The LGBTQ+ and Allies Club Member
  • Capstone Project: E-Drive, Project Lead, collecting used electronics from the community and finding safe ways to use them or recycle them.
  • Extracurricular Activities: Upward Bound and Trio

Skills

  • Word Processing
  • Customer Transactions
  • Policy Implementation
  • Reading Comprehension
  • Sales Documentation
  • Customer Satisfaction
  • Process Improvement
  • Data Evaluation
  • Revenue Recognition
  • Customer Inquiries
  • Training Team Members
  • Document and Records Management

Timeline

Global Revenue Recognition

Infosys BPM
03.2023 - Current

Senior Process Associate

Infosys BPM
05.2022 - Current

Process Associate

Aston Carter
12.2021 - 05.2022

Customer Service Representative

Service Response Partners
04.2021 - 11.2021

Feather River College

Associate of Science from Biology

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Hailey Machado