Hi, I’m
Hailey Machado
Summary
Seeking full-time position that offers professional challenges utilizing my revenue knowledge, eye for detail, and passion for helping others.
Overview
4
years of professional experience
Work History
Infosys BPM
Global Revenue Recognition
03.2023 - Current
Job overview
- Worked within core team to streamline business processes and internal controls, resulting in scalable and detailed set of procedures.
- Functioned productively in matrix organization across organizational levels and organized and prioritized responsibilities to meet commitments.
- Performed month-end reconciliation and developed reporting metrics in coordination with corporate finance executives.
- Hired, trained and managed revenue department team members and developed engaged, high-functioning performers.
- Reviewed customer contracts and purchase orders for revenue recognition and verified compliance with company policies and standards.
- Assisted with both external audit and internal SOX compliance and maintained required documentation throughout testing cycle.
- Reviewing high-revenue $500k+ cases for accuracy and precision
- Co-lead a two-person team to manage high-revenue Microsoft sales across multiple continents
Infosys BPM
Senior Process Associate
05.2022 - Current
Job overview
- Met month-end reporting objectives and deadlines.
- Identified modifications to processes and procedures that would promote better efficiency.
- Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
- Supervised team of process associates to enhance accountability, develop professional skills and improve efficiency.
- Monitored and reported on process performance to verify compliance with established standards.
- Conducted training to new hires.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Routinely review and validate documents, process high revenue accounts, and analyze data.
- Responsible for keeping accurate records of business activities while maintaining confidentiality.
- Work with all levels of the organization to document and report information on agreements, orders, queries, and outstanding issues.
Aston Carter
Process Associate
12.2021 - 05.2022
Job overview
- Analyzed process flows and identified areas of improvement to increase productivity and reduce costs.
- Monitored and reported on process performance to verify compliance with established standards.
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
- Developed standard operating procedures and document workflows to drive current and future processes.
- Customer service - communicated with multiple clients per day to achieve customer satisfaction and to improve our quality as a team.
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
- Gathered, organized and input information into digital database.
Service Response Partners
Customer Service Representative
04.2021 - 11.2021
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved accounting, service and delivery concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Attend to customer needs, review financial records, assist customers with adjusting their bank account information, update records.
- Enforcing security measures to protect confidential customer information.
Education
Feather River CollegeQuincy, CA
Associate of Science from Biology
12.2022
University Overview
- Dean's List Fall 2018-Fall 2023
- The Social Justice Club Member
- The Environmental Club Member
- The LGBTQ+ and Allies Club Member
- Capstone Project: E-Drive, Project Lead, collecting used electronics from the community and finding safe ways to use them or recycle them.
- Extracurricular Activities: Upward Bound and Trio
Skills
- Word Processing
- Customer Transactions
- Policy Implementation
- Reading Comprehension
- Sales Documentation
- Customer Satisfaction
- Process Improvement
- Data Evaluation
- Revenue Recognition
- Customer Inquiries
- Training Team Members
- Document and Records Management
Timeline
Global Revenue Recognition
Infosys BPM
03.2023 - Current
Senior Process Associate
Infosys BPM
05.2022 - Current
Process Associate
Aston Carter
12.2021 - 05.2022
Customer Service Representative
Service Response Partners
04.2021 - 11.2021
Feather River College
Associate of Science from Biology