Summary
Overview
Work History
Education
Skills
A little bit about me!
Timeline
Generic

Hailey Marroquin

Los Angeles,CA

Summary

With a strong background in patient service and healthcare administration, developed at Cedars Sinai. Hailey is skilled in insurance verification and compliance, consistently focused on enhancing patient satisfaction and confidentially. Known for her bubbly and exceptional customer service and problem solving abilities. Hailey has significantly contributed to improving clinic operations and the overall patient experience.

Overview

3
3
years of professional experience

Work History

Patient Service Representative

Cedars Sinai
08.2023 - Current
  • Verified insurance eligibility and coverage for patients.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
  • Handled customer service inquiries in person, via telephone and through email.
  • Took copayments and compiled daily financial records.
  • Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
  • Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Supported new Patient Service Representatives'' orientation process by sharing expertise on office procedures.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Answered incoming calls, scheduled appointments and filed medical records.


Caregiver

Raya's Paradise
03.2023 - 08.2023
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.

Barista Trainer

Starbucks
12.2021 - 03.2023
  • Handled cash and processed payments accurately to avoid errors.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Controlled line and crowd with quick, efficient service.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.

Education

No Degree - Rhetoric Communications

University of La Verne
La Verne, CA

High School Diploma -

Ramon C School of Visual And Performing Arts
Los Angeles
01.2021

Skills

  • Customer Service
  • HIPAA Compliance
  • Insurance Verification
  • Insurance verifying
  • Appointment Scheduling
  • Patient confidentiality
  • Patient Intake
  • Payment Collection
  • Healthcare industry understanding
  • Reception Management
  • Phone and Email Etiquette
  • Problem-Solving
  • Multitasking and Organization
  • Patient Registration
  • Resolving Problems

A little bit about me!

I am a passionate and dedicated individual with a love for connecting with people and offering help whenever I can! As an avid reader, I find joy in exploring new ideas and perspectives which fuels my creativity and empathy! In my free time, I enjoy engaging in artistic activities such as coloring and photography, capturing beauty of my everyday moments. Whether it's driving around with my favorite music or immersing myself in a good book, I constantly seek opportunities to learn, grow, and appreciate the world around me.

Timeline

Patient Service Representative

Cedars Sinai
08.2023 - Current

Caregiver

Raya's Paradise
03.2023 - 08.2023

Barista Trainer

Starbucks
12.2021 - 03.2023

No Degree - Rhetoric Communications

University of La Verne

High School Diploma -

Ramon C School of Visual And Performing Arts

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Hailey Marroquin