Hailey Marshall
Hemet,CA
Summary
Proven leader and reliable team player, excelled at Idyllwild Village Market by enhancing customer satisfaction and streamlining inventory management. Skilled in meat slicing and fostering positive team environments, I significantly contributed to performance improvements and efficient operations. My proactive approach and dedication to food safety ensure top-quality service and workplace excellence.
Overview
4
4
years of professional experience
Work History
Deli Team Member
Idyllwild Village Market
06.2024 - 12.2024
- Assisted in training new hires on proper food handling procedures, equipment use, and customer service etiquette to ensure seamless integration into the team.
- Received positive feedback from customers for excellent communication skills, which led to repeat visits to the deli department specifically seeking assistance from me directly on their future orders.
- Contributed to team efficiency by cross-training in various departments and assisting colleagues as needed.
- Enhanced customer satisfaction by providing efficient and friendly service at the deli counter.
- Safely handled all food items, adhering to proper sanitation guidelines and ensuring that customers received only top-quality products.
- Improved inventory management by conducting regular stock checks and promptly reporting any discrepancies.
- Streamlined order processing by effectively utilizing point-of-sale systems for accurate billing and record-keeping purposes.
- Collaborated with team members to develop new menu offerings, resulting in increased customer interest and repeat business.
Team Member
Idyllwild Pizza Company
04.2023 - 06.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted with inventory counts and stocking of merchandise.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Assisted in the onboarding 15 new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
Team Leader
Mcdonalds
05.2021 - 04.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Assisted in recruitment to build team of top performers.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
Education
High School Diploma -
Hemet Highschool
Hemet, CA06-2024
Skills
- Reliability and punctuality
- Meat slicing expertise
- Food safety
- Cash handling proficiency
- Product rotation
- Workplace safety awareness
- Equipment safety
- Safe food handling
- Pricing and shelf labeling
- Inventory counts
- Equipment operation
- Performance improvement
Timeline
Deli Team Member
Idyllwild Village Market
06.2024 - 12.2024
Team Member
Idyllwild Pizza Company
04.2023 - 06.2024
Team Leader
Mcdonalds
05.2021 - 04.2023
High School Diploma -
Hemet Highschool
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