Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Hailey Martinek

Kelseyville,CA

Summary

Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and result-driven with a passion for growth and efficiency to meet company needs and increase service value.

Overview

10
10
years of professional experience
1
1
Certification

Work History

LASH ARTIST

Self Employed Services
01.2018 - Current
  • Recommended products to clients to help maintain healthy lashes between appointments
  • Maintained accurate records of services rendered including notes on client preferences and allergies
  • Proficient in utilizing customer service skills to build relationships with clients while promoting loyalty programs
  • Experienced in educating clients on proper aftercare instructions to ensure long-lasting results
  • Familiar with managing appointment bookings through scheduling software systems
  • Expert at demonstrating safe practices when working with adhesives containing formaldehyde or cyanoacrylates
  • Ordered, displayed, and maintained supplies
  • Followed state regulations regarding sterilization and disinfection procedures for equipment and supplies

CUSTOMER SERVICE REPRESENTATIVE

Messimer Insurance Agency
01.2016 - 01.2017
  • Experienced customer service representative who assists customers with a variety of different tasks, from paying bills to adding vehicles to a policy
  • Discussed the different types of insurance with the customers and also reviewed the limits and the importance of having insurance
  • Assist the agent with completing new applications for her clients and make sure that the applications are sent out for quotes
  • Provided exceptional customer service to ensure customer satisfaction
  • Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships

PATIENT ADVOCATE

Med Data
01.2015 - 01.2017
  • Screened and determined eligibility of a patient referred by the hospital for assistance with a variety of health insurance programs
  • Completed applications via online portals as well as paper applications
  • Posted accounts referred by hospitals into MedData's system
  • Managed work queues designated to MedData, tickling accounts while reviewing for errors
  • Processed Medi-Cal approvals, adding the coverage into a patient's account within that hospitals electronic health system
  • Ensured compliance with HIPAA regulations when handling sensitive information related to patient records
  • Demonstrated strong organizational skills, including maintaining accurate records, scheduling appointments, and managing client files
  • Served as resource in support of billing and collection practices for new programs

Education

High School Diploma - General Studies

Kelseyville High School
Kelseyville, CA
06.2014

Skills

  • Attention to Detail
  • Leadership
  • Customer Service
  • Team Player
  • Ability To Multitask
  • Flexible Schedule
  • Conflict Resolution
  • Outgoing and Friendly
  • Goal-Oriented
  • Relationship building
  • Clear communication

Certification

  • Esthetician
  • Classic Lash Extension Certification
  • Volume Lash Extension Certification

References

References available upon request

Timeline

LASH ARTIST

Self Employed Services
01.2018 - Current

CUSTOMER SERVICE REPRESENTATIVE

Messimer Insurance Agency
01.2016 - 01.2017

PATIENT ADVOCATE

Med Data
01.2015 - 01.2017

High School Diploma - General Studies

Kelseyville High School

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Hailey Martinek