Summary
Overview
Work History
Education
Skills
Timeline
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Hailey Martinez

Summary

Boosted customer loyalty and enhanced sales by keeping cashiers efficient and focused on customer needs. Skilled in training staff and solving diverse problems by applying excellent critical thinking and conflict resolution abilities to address any need. Prepared to use knowledge and experience to take on all business requirements.

Overview

3
3
years of professional experience

Work History

Lead Cashier

Ulta Beauty Inc.
12.2022 - Current
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Reconciled daily totals to maintain balanced and compliant ledgers.
  • Developed strong rapport with colleagues across departments, fostering teamwork that led to smooth operations.
  • Managed high volume sales periods effectively, ensuring prompt service during peak hours.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Streamlined the checkout process for faster service, leading to increased customer loyalty.
  • Conducted regular audits of cash registers, identifying any discrepancies quickly and resolving them efficiently.
  • Assisted customers by answering questions and fulfilling requests.
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Sales Associate

Forever 21
01.2021 - 05.2022
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Managed efficient cash register operations.
  • Prioritized helping customers over completing other routine tasks in store.
  • Used in-store system to locate inventory and place special orders for customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Worked well in a team setting, providing support and guidance.
  • Paid attention to detail while completing assignments.
  • Skilled at working independently and collaboratively in a team environment.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Answered customer questions about sizing, accessories, and merchandise care.

Education

High School Diploma -

John B. Connelly
Pflugerville, TX
05.2022

Skills

  • Identification checks
  • POS Systems
  • Reliable and Responsible
  • Issue and Complaint Resolution
  • Adaptability and Dependability
  • Customer Service
  • Bank Deposits
  • Staff Supervision
  • Cashier training
  • Inventory Management
  • Positive Attitude
  • Report Preparation

Timeline

Lead Cashier

Ulta Beauty Inc.
12.2022 - Current

Sales Associate

Forever 21
01.2021 - 05.2022

High School Diploma -

John B. Connelly

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Hailey Martinez