Hailey McCoy
Summary
Looking to maintain a permanent position with a company and use my abilities to further the companies goals and be an asset for my employer.
Overview
5
5
years of professional experience
Work History
Receptionist - Customer Service - Online Sales
Island Chrysler
10.2016 - 12.2018
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Answered certain number of calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Sales Associate
Merle Norman Cosmetic Studio
11.2019 - 03.2020
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Received payments via cash, check, credit cards, vouchers and automatic debits and issued receipts, refunds, credits or change due to customers.
Sales Associate
Minnie's Giftique
01.2020 - 10.2020
- Provided positive first impressions to welcome existing, new and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Achieved perfect attendance and on-time record.
- Maintained records related to sales, returns and inventory availability.
- Unloaded and recorded new inventory.
- Received payments via cash, check, credit cards, vouchers and automatic debits and issued receipts, refunds, credits or change due to customers.
Administrative Assistant
City Of Darlington
10.2020 - 08.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Generated reports and typed letters in Microsoft Word.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Processed invoices and expenses ensuring on-time payment.
- Maintained payroll information by calculating, collecting and entering data.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
Education
High School Diploma -
Darlington High School
Darlington, SC06.2015
Skills
- Multitasking and Time Management
- Document and File Management
- Confidentiality and Data Protection
- Office Equipment Operation
- Multi-Line Telephone Systems
- Strong Organizational Skills
- Cash Drawer Management
- Skilled in Microsoft Office
- Payroll duties
References
Upon request
Timeline
Administrative Assistant
City Of Darlington
10.2020 - 08.2022
Sales Associate
Minnie's Giftique
01.2020 - 10.2020
Sales Associate
Merle Norman Cosmetic Studio
11.2019 - 03.2020
Receptionist - Customer Service - Online Sales
Island Chrysler
10.2016 - 12.2018
High School Diploma -
Darlington High School
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