Hailey McCracken
Akron,OH
Summary
Personable Office Administrator with 5 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while managing customer relations, answering incoming phone calls and fulfilling staff members' requests. Hailey is professional and welcoming in creating an upbeat work environment. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
Work History
Office Administrator
American Fireworks Company
05.2022 - Current
- Shipping- includes touching base with customer, confirming shipping details, entering tracking into system
- Scanning office documents into digital filing system
- Physically filing documents alphabetically or numerically
- Experience with excel, Microsoft word, Big Commerce
- Video editing - includes finding needed videos, downloading, editing, and uploading finished product to YouTube
- Following all procedures with DOT and ATF compliances and paperwork
- Management of multiple social media pages including: Facebook, Instagram, Tik Tok, and Twitter
- Graphic design - includes fun posts, marketing products, marketing new sales or giveaways, etc
- Sales support to team members
- Customer service including but not limited too: customer complaints and product issues, help completing orders through website, answering product questions, helping recommend products, as well as website troubleshooting
- Cleanliness and organization of office space
- Office morale officer in training - doing things to bring joy and connection to our team
- Answering phones in a friendly and welcoming manner
- Sales research
- Working face to face with customers in our retail store.
Lead Line Chef
Independence Village of Aurora
11.2020 - 05.2022
- Prep food from salads and appetizers to main entrees
- Serve lunch and dinner to order and ensure stations are fresh and up to date
- Produce quality baked goods and breads
- Ensure cleanliness and order of kitchen in downtime
- Find and execute recipes
- Keeping track of and make dressings and sauces as needed
- Well versed on running expo and communicating with FOH and BOH
- Experience making counts for to-go orders and deliveries
- Experience making kitchen schedules
- Experience running a line and calling tickets in an efficient and quality manner
- Mentoring and training of new cooks
- Making prep lists and tracking pars
- Logging food temps, cooler temps, and keeping a cleaning log.
Saute Cook/Prep Cook
Kingfish
01.2019 - 05.2022
- Bulk prepping in order to cook to order later on
- Temping and ensuring all food is cooked properly
- Creating menu items and executing recipes properly
- Cleanliness of station and timeliness of order execution to ensure good food quality.
Lead (Young Infant) Teacher
Primrose
11.2019 - 06.2020
- Ensure the developmental well-being of every child
- Ensure needs of children are met in a timely and respectful manner
- Communicate with parents and administration about growth and development of children
- Plan, prepare, and gather supplies for curriculum
- Plan and prepare, and execute transition activities
- Provide emotional support, nourishment, and self-care routines for the children
- Execute activities to assess and document the children's development
- Quality control of care and cleanliness of children's spaces.
Cashier/ Baker
Bruegger's Bagels
02.2017 - 01.2019
- Baking fresh dough
- Customer service
- Food preparation
- Counting down the drawer
- Quality and quantity control
- Customer complaints.
Manager
East of Chicago Pizzeria
01.2013 - 02.2017
- Managed incoming orders, food preparation, and product quality
- Handled all customer service and satisfaction reports and problems
- Tracked inventory, Net and Gross profits, and co-workers schedules
- Created a positive and organized work environment
- Trained new employees in protocol assuring prospective efficiency.
Customer Service/ Reception
BMW Cleveland
07.2015 - 11.2015
- Dealertrack Certified
- X-Time Certified
- Loaner agreement tracking and care manager
- Schedule management and multi-line phone use
- Training on shop time and protocol
- Event planning and marketing contribution.
Product Specialist
Kia of Streetsboro
06.2015 - 07.2015
- Product knowledge and sales experience
- Assist customers in the choosing of their vehicle
- Promax and ADP Training.
Receptionist/Administrative Assistant
Vector Marketing
03.2015 - 06.2015
- Track managers schedules and scheduling interviews
- Statistic/ Data spreadsheet preparation
- Worked extra hours each week putting me at around 60, to influence the other receptionists
- Office inventory and upkeep
- Outbound and Inbound calling
- Helped design, create, and place internet/ local advertising.
Front Desk/Dr. Assistant
Tubbs Chiropractic
02.2015 - 05.2015
- Documenting all patient medical forms, history, and information
- Insurance Verification/ Payment Plan creation
- Patient rehabilitation guidance
- Created, scheduled, attended marketing events
- Office inventory and upkeep.
Service/Lot Porter
Fred Martin Nissan
08.2014 - 02.2015
- Create service appointments in the ADP system, and R.O.# spreadsheets
- Washed, dried, and detailed sold, used and new cars
- Provided shuttles for customers, picked up auction cars, and transported cars from service location to the next
- Stock in new inventory, gas up the new vehicle, rearrange lot to show vehicles.
Education
Bachelors of Arts And Sciences in Philosophy - Philosophy And Religious Studies
Kent State University
Kent, OH12.2019
Graduate -
Tallmadge High School
Tallmadge, OH05.2014
Skills
- Database Entry
- Report Preparation
- Business Administration
- Project Management
- File Maintenance
- Telephone Reception
- Word Processing
- Document Scanning
- Spreadsheet Development
- Administrative Support
- Customer Engagement
- Office Administration
Career Overview
I am a recent Kent State graduate who has combined her education, management expertise, customer service skills and organizational knowledge to juggle multiple priorities all while continuing to meet tight deadlines without compromising quality. She enjoys working in high stress environments and readily adapts to change. She is currently adapting and growing the qualities that have been gained to become a better educator and conscientious individual.
References
References available upon request
Timeline
Office Administrator
American Fireworks Company
05.2022 - Current
Lead Line Chef
Independence Village of Aurora
11.2020 - 05.2022
Lead (Young Infant) Teacher
Primrose
11.2019 - 06.2020
Saute Cook/Prep Cook
Kingfish
01.2019 - 05.2022
Cashier/ Baker
Bruegger's Bagels
02.2017 - 01.2019
Customer Service/ Reception
BMW Cleveland
07.2015 - 11.2015
Product Specialist
Kia of Streetsboro
06.2015 - 07.2015
Receptionist/Administrative Assistant
Vector Marketing
03.2015 - 06.2015
Front Desk/Dr. Assistant
Tubbs Chiropractic
02.2015 - 05.2015
Service/Lot Porter
Fred Martin Nissan
08.2014 - 02.2015
Manager
East of Chicago Pizzeria
01.2013 - 02.2017
Bachelors of Arts And Sciences in Philosophy - Philosophy And Religious Studies
Kent State University
Graduate -
Tallmadge High School
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