Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Hailey McDowell

Hailey McDowell

Jasper,GA

Summary


Responsible professional willing to go extra mile to assist others with solving problems.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

Refined Tax Co
01.2024 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Resolved customer problems and complaints.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Organized, maintained and updated information in computer databases.
  • Maintained confidentiality of sensitive information by adhering to strict security protocols within the office environment.

Assistant Manager

Bodacious Foods
07.2019 - 09.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

Education

No Degree - Accounting

Liberty University
Lynchburg, VA

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Telephone etiquette
  • Sensitive information handling
  • Filing
  • Data confidentiality

Certification

Bookkeeping basics

Intuit Academy Bookkeeping

Timeline

Front Desk Receptionist

Refined Tax Co
01.2024 - Current

Assistant Manager

Bodacious Foods
07.2019 - 09.2023

No Degree - Accounting

Liberty University

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Hailey McDowell