Hailey McDowell
Jasper,GA
Summary
Responsible professional willing to go extra mile to assist others with solving problems.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Refined Tax Co
01.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Organized, maintained and updated information in computer databases.
- Maintained confidentiality of sensitive information by adhering to strict security protocols within the office environment.
Assistant Manager
Bodacious Foods
07.2019 - 09.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Education
No Degree - Accounting
Liberty University
Lynchburg, VASkills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Sensitive information handling
- Filing
- Data confidentiality
Certification
Bookkeeping basics
Intuit Academy Bookkeeping
Timeline
Front Desk Receptionist
Refined Tax Co
01.2024 - Current
Assistant Manager
Bodacious Foods
07.2019 - 09.2023
No Degree - Accounting
Liberty University