Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hailey McFadden

South Mills,USA

Summary

Dynamic hospitality professional with a proven track record of fostering exceptional customer experiences and maintaining high operational standards. Expertise in training, supervising, and managing team dynamics ensures effective collaboration and conflict resolution in fast-paced environments. Recognized for strong organizational skills, attention to detail, and proficiency in Microsoft Office and Google Workspace, contributing to efficient workflow management. Committed to creating welcoming atmospheres while adeptly handling guest inquiries and multitasking to achieve positive outcomes.

Overview

5
5
years of professional experience

Work History

Front of House Team Member

Chick-fil-A
Suffolk, VA
01.2025 - Current
  • Deliver high-quality customer service in a fast-paced environment while maintaining professionalism
  • Resolve customer concerns efficiently, improving overall guest satisfaction
  • Operate POS system with accuracy in processing transactions and handling payments
  • Maintain cleanliness and safety standards in compliance with health regulations

Assistant Manager

Crumbl Cookies
Outer Banks, NC
01.2024 - 01.2025
  • Trained and supervised employees in customer service, operations, and safety procedures
  • Managed daily operations including scheduling, inventory, and task delegation
  • Resolved customer issues effectively, maintaining positive brand reputation
  • Analyzed sales data and created reports to support business decisions
  • Implemented efficiency strategies that improved workflow and team productivity

Cashier / Dessert Maker

Monster Waffles & Cream
Elizabeth City, NC
04.2023 - 08.2023
  • Provided excellent customer service while preparing and serving products efficiently
  • Promoted specials and upsold menu items to increase sales
  • Maintained clean and organized work environment
  • Supported team operations through restocking and inventory maintenance

Cinema Associate

R/C Albemarle Movies 8
Elizabeth City, NC
05.2022 - 08.2023
  • Delivered customer-focused service while meeting and exceeding sales goals
  • Trained new employees on customer service and operational procedures
  • Assisted customers by recommending products and enhancing their experience
  • Maintained safety and cleanliness standards throughout the facility

Food Runner

Cinema Café
Chesapeake, VA
04.2021 - 08.2021
  • Coordinated with kitchen staff to ensure timely and accurate food delivery
  • Provided efficient service during high-volume periods
  • Maintained clean and organized dining environment

Education

Bachelor of Science - Applied Psychology

Liberty University
Lynchburg, VA
05-2026

Associate of Arts - undefined

College of the Albemarle
Elizabeth City, NC
05-2023

Skills

  • Microsoft Excel, Word, PowerPoint, Outlook, Google Drive
  • Guest relations
  • Team collaboration
  • Training and mentoring
  • Multitasking Abilities
  • Professional demeanor

Timeline

Front of House Team Member

Chick-fil-A
01.2025 - Current

Assistant Manager

Crumbl Cookies
01.2024 - 01.2025

Cashier / Dessert Maker

Monster Waffles & Cream
04.2023 - 08.2023

Cinema Associate

R/C Albemarle Movies 8
05.2022 - 08.2023

Food Runner

Cinema Café
04.2021 - 08.2021

Associate of Arts - undefined

College of the Albemarle

Bachelor of Science - Applied Psychology

Liberty University