HAILEY MCGEE
Sylacauga,AL
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Lowe’s Home Improvement
11.2022 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cashier
Walmart
09.2021 - 11.2022
- Managed cash transactions efficiently, ensuring accuracy and customer satisfaction
- Implemented new checkout procedures, reducing wait times and enhancing overall store performance.
Front End Coordinator
Dirt Cheap
02.2021 - 09.2021
- Fostered positive team dynamics, supporting colleagues during peak hours
- Contributed to a cohesive work environment, resulting in improved customer service and operational efficiency.
Crew Member
AMC Theaters
08.2019 - 09.2020
- Ensured exceptional customer service, managed concessions, and maintained theater cleanliness
- Contributed to positive guest experiences and team efficiency.
Education
Biology -
Thomas Jefferson University
Hoover, ALHigh School Diploma -
Sylacauga High School
Sylacauga, AL05.2018
Skills
- Time Management
- Communication
- Detail-oriented
- Customer Engagement
- Collaboration
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
Timeline
Customer Service Representative
Lowe’s Home Improvement
11.2022 - 07.2024
Cashier
Walmart
09.2021 - 11.2022
Front End Coordinator
Dirt Cheap
02.2021 - 09.2021
Crew Member
AMC Theaters
08.2019 - 09.2020
Biology -
Thomas Jefferson University
High School Diploma -
Sylacauga High School
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