Hailey McMillen
Manhattan
Summary
Detail-oriented Legal Assistant with expertise in legal research, document preparation, and case management. Proficient in maintaining accurate case files and supporting attorneys through comprehensive knowledge of legal procedures and protocols. Strong customer service skills focused on achieving favorable resolutions for all parties. Experienced in electronic and online work duties, enhancing workflow efficiency.
Overview
10
10
years of professional experience
Work History
Sales Associate
Ashley Furniture Homestore
09.2025 - 10.2025
- Assisted customers in selecting furniture solutions tailored to their needs.
- Demonstrated product features and benefits to enhance customer understanding.
- Processed transactions accurately and efficiently at point-of-sale system.
- Maintained store displays and ensured merchandise was organized and visually appealing.
- Resolved customer inquiries and concerns promptly to enhance satisfaction levels.
- Supported promotional events by engaging with customers and showcasing new products.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Digital Sales Associate
Walmart
05.2025 - 09.2025
- Assisted customers with product inquiries and recommendations to enhance shopping experience.
- Maintained organized merchandise displays to optimize store layout and accessibility.
- Processed transactions accurately using point-of-sale systems to ensure efficient checkout.
- Collaborated with team members to achieve daily sales goals and promote a positive work environment.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Ensured compliance with safety protocols while performing daily operational tasks efficiently.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Bartender/Waitress
RC McGraws
10.2023 - 05.2025
- Provided exceptional customer service in fast-paced bar environment.
- Prepared and served a variety of beverages, maintaining high quality standards.
- Operated cash register and processed transactions accurately and efficiently.
- Maintained cleanliness and organization of bar area, ensuring compliance with health regulations.
- Assisted in training new staff on drink preparation techniques and service protocols.
- Collaborated with team members to enhance overall guest experience through effective communication.
- Adapted quickly to changing demands during peak hours, ensuring prompt service delivery.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Court Clerk
Riley County District Court
01.2024 - 05.2024
- Processed court documents and maintained accurate case files.
- Coordinated scheduling for court hearings and managed calendars efficiently.
- Assisted in the preparation of legal paperwork and evidence for trials.
- Provided customer service to the public regarding court procedures and services.
- Reviewed filings for compliance with legal standards and regulations.
- Facilitated communication between judges, attorneys, and court personnel effectively.
- Implemented improvements in filing systems, enhancing retrieval efficiency.
- Provided assistance to attorneys and court personnel in courtroom
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Managed confidential information securely, upholding the integrity of the court system.
- Answered telephone calls, took messages and transferred calls to appropriate colleagues.
Line Production
Footlocker Warehouse
10.2023 - 11.2023
- Followed and improved operating procedures and best practices for line production.
- Ensured compliance with industry regulations and guidelines, maintaining a reputation for professionalism and integrity in all productions.
- Streamlined workflow by coordinating with other operators in scheduling mold changes as per production plan.
- Streamlined production processes for increased efficiency and smoother live broadcasts.
- Ensured safety of performers and crew by adhering to strict industry guidelines during all aspects of production work.
Juvenile Correctional Officer
North Regional Juvenile Detention Facility and Secure Care Center
12.2022 - 10.2023
- Supervised daily activities of youth residents to ensure safety and compliance with facility regulations.
- Implemented conflict resolution techniques to de-escalate tense situations among residents.
- Conducted regular safety inspections and maintained secure environment within the facility.
- Documented incidents and behaviors accurately, ensuring thorough reporting for case management.
- Trained new staff on operational protocols and best practices in juvenile correctional care.
- Conducted room searches to prevent contraband from entering the facility, maintaining a safe living environment for all residents.
- Maintained a secure environment for juvenile offenders with diligent monitoring and supervision.
- Provided necessary support for educational programs, ensuring access to academic resources for all residents.
- Documented daily activities and progress reports, ensuring accurate record-keeping for each resident''s file.
- Served as a positive role model by demonstrating strong work ethic, integrity, and respect towards others within the correctional setting.
- Reduced incidents of rule-breaking by implementing effective behavior modification techniques.
- Offered guidance on conflict resolution strategies, helping offenders develop healthy coping mechanisms during their stay at the facility.
- Developed rapport with offenders, fostering positive relationships to support rehabilitation efforts.
- Facilitated group sessions focused on life skills development, promoting personal growth among offenders.
- Completed incident reports when disorder or violence occurs.
- Observed and recorded mental and physical health of each juvenile offender.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
Paralegal
Dickinson County County Attorney's Office
02.2021 - 06.2022
- Conducted legal research to support case preparation and strategy development.
- Drafted legal documents, including pleadings, motions, and briefs with accuracy and attention to detail.
- Organized and maintained case files, ensuring compliance with court deadlines and procedures.
- Assisted attorneys in trial preparation by summarizing depositions and witness statements effectively.
- Coordinated communication between clients, witnesses, and court personnel to streamline case management.
- Reviewed discovery materials for relevance, identifying critical information to aid legal arguments.
- Developed templates for routine legal documents to enhance efficiency within the office workflow.
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Edited and proofread legal documents to verify accuracy.
- Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
- Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
- Prepared legal briefs, motions, and pleadings.
- Helped attorneys prepare for trial by organizing exhibits and calling on witnesses to testify at hearings.
- Facilitated timely and accurate billing by recording billable hours, expenses, and other relevant information in the firm''s billing system.
- Assisted in preparation of settlement proposals and agreements to help attorneys negotiate settlement in best interest of client.
- Conferred with clients and other involved parties to gather and track case information.
Legal Assistant
Purvis Law Office
08.2015 - 02.2021
- Drafted legal documents and correspondence, ensuring compliance with court rules and procedures.
- Facilitated communication between clients and attorneys, enhancing case management efficiency.
- Organized and maintained case files, improving accessibility and retrieval processes.
- Conducted legal research using Westlaw, supporting attorneys in case preparation.
- Prepared trial exhibits and evidence binders, streamlining presentation for court proceedings.
- Managed scheduling of depositions and court appearances, optimizing attorney time management.
- Assisted in discovery process by reviewing documents, ensuring thoroughness and accuracy.
- Implemented electronic filing systems, increasing document tracking efficiency within the firm.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Responded to client inquiries, providing accurate legal advice and offering assistance.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
Crew Trainer
McDonald's
04.2017 - 07.2019
- Trained new crew members on operational procedures and customer service standards.
- Ensured compliance with health and safety regulations during daily operations.
- Monitored team performance to maintain quality service and operational efficiency.
- Developed training materials to enhance onboarding processes for new hires.
- Assisted management in scheduling shifts to optimize staff coverage during peak hours.
- Recognized top-performing employees, fostering a culture of motivation and excellence within the team.
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
Education
High School Diploma -
Abilene High School
Abilene, KS05-2019
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Goal oriented
- Reliable and punctual
- Exceptional customer service
- Outgoing personality
- Customer needs assessment
Timeline
Sales Associate
Ashley Furniture Homestore
09.2025 - 10.2025
Digital Sales Associate
Walmart
05.2025 - 09.2025
Court Clerk
Riley County District Court
01.2024 - 05.2024
Bartender/Waitress
RC McGraws
10.2023 - 05.2025
Line Production
Footlocker Warehouse
10.2023 - 11.2023
Juvenile Correctional Officer
North Regional Juvenile Detention Facility and Secure Care Center
12.2022 - 10.2023
Paralegal
Dickinson County County Attorney's Office
02.2021 - 06.2022
Crew Trainer
McDonald's
04.2017 - 07.2019
Legal Assistant
Purvis Law Office
08.2015 - 02.2021
High School Diploma -
Abilene High School