Hailey Mencias
Federal Way,WA
Summary
Knowledgeable and enthusiastic about building high-performance teams, 3 years or retail floor and leadership experience. Self-motivated I bring proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
2
2
years of professional experience
Work History
Front End Manager
Party City
07.2021 - Current
- Monitored cash drawers in 5 checkout stations to verify adequate cash supply.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Scheduled personnel according to skill sets and coverage needs, and made adjustments to meet unexpected demands.
- Managed shelf inventory and customer-focused loss prevention strategies.
- Oversaw cashier operations, bookkeeping and security.
- Maintained strong customer relations and effective customer service standards.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
Courtesy Clerk
Fred Meyer
10.2021 - 01.2022
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Assisted customers with large purchases by carrying items to vehicles.
- Returned unwanted items to correct store locations and restocked shelves.
- Maintained clean and tidy checkout area to optimize service delivery.
- Addressed customer complaints in a friendly and helpful manner to restore satisfaction and loyalty.
Education
High School Diploma -
Federal Way High School
Federal Way, WA06.2022
Skills
- Price Verifications
- Refund Processing
- Demand Flow
- Time Management
- Problem-Solving Skills
- Cash Flow and Reconciliation
- Reporting
- Cash Handling
- Social Perceptiveness
- Workflow Management
- Staff Coaching and Training
- Strategic Planning
- Maintaining Clean Work Areas
- Accurate Money Handling
- Conflict Management
- Business Planning
- Customer Service Process Improvement
- Opening and Closing Procedures
- Team Supervision
- Schedule Management
- Store Reset and Recovery
- Negotiation
- Mentoring
- Delegation and Supervision
- Documentation
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Courtesy Clerk
Fred Meyer
10.2021 - 01.2022
Front End Manager
Party City
07.2021 - Current
High School Diploma -
Federal Way High School
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