Hailey Miller
Customer Support Agent
Campton,KY
Summary
Dedicated Customer Service professional with knowledge of technical support and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling urgent issues with patience and tact. Customer Service Representative bringing top-notch skills in oral and written communication and active listening Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of post-secondary education
3
3
years of professional experience
Work History
Customer Service Representative Agent
Sykes Enterprises, Incorporated
Chavies, KY
10.2019 - Current
- Answering phone calls and taking care of customers concerns to resolve issues.
- Helped customers troubleshoot technical issues.
- Helped customers run their payroll
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped customers know when they would receive payments from vendors/customers.
- Live listen to calls to listen for triggers to help agents pitch opportunities for QB Live and Advanced
- Coached agents on how to pitch the opportunities.
Direct Support Professional
Evergreen Community Supports
Winchester, KY
11.2018 - 09.2019
- Maintained clean, safe and well-organized patient environment.
- Supervised daily activities and provided assistance to staff.
- Led patient or group recreational activities for enhanced patient outcomes.
- Administered medication as directed by physician.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.
Cashier
Little Caesars
Jackson, KY
06.2017 - 03.2018
- Restocked and organized merchandise in front lanes.
- Collected and authorized payments of guests.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Powell County High School
Stanton, KY 08.2013 - 12.2017
Skills
Technical Support
undefinedTimeline
Customer Service Representative Agent
Sykes Enterprises, Incorporated
10.2019 - Current
Direct Support Professional
Evergreen Community Supports
11.2018 - 09.2019
Cashier
Little Caesars
06.2017 - 03.2018
High School Diploma -
Powell County High School
08.2013 - 12.2017
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