Hailey Miller
Fort Worth,TX
Summary
Results-focused Clerk who thrives in fast-paced, deadline-driven environments. Committed to accuracy and efficiency as achieved through hard work and attention to detail. Known for excellence in Reception
Overview
3
3
years of professional experience
Work History
Cashier/ Customer Service
Moritz Kia Alliance
2023.03 - Current
- Resolved customer complaints and maintained clean and tidy checkout area.
- Met customer service goals and exceeded customer expectations.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Handled payment transactions.
- Booked service appointments for customers
- • Emailed and assisted customer questions
- • Called to confirm appointments with customers
- • Scanned documents
- • Handled cash payments
- • Worked with Google spreadsheet
- • Assists clients with paperwork
- • Closes repair orders
- • Answered calls
- • Handled customer concerns
- • High call volume
Receptionist
Moritz Kia Alliance
2022.10 - 2023.03
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled Costumer complaints and concerns
Sales
Reign Construction
2022.06 - 2022.09
- Provided positive first impressions to welcome existing, new, and potential customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Cashier
Fit Nutrition
2021.06 - 2022.03
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Upsold additional products and services to customers, increasing revenue.
- Learned duties for various positions and provided backup at key times.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
Stocker
Walmart
2020.07 - 2020.10
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Maintained effective team member communication.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Consistently lifted materials weighing as much as 40 pounds.
Education
Decatur High School
Decatur, TX06.2022
Skills
- Telephone Reception
- Customer Service and Assistance
- Telephone Management
- Cash Register Operation
- Customer Complaint Resolution
- Refund Handling
- Customer Inquiries
- Customer Satisfaction
- Process Transactions
- Customer Transactions
- Microsoft Office
- Operating Telephones
- Information Updates
- Credits and Refunds
- Billing and Payment Processing
- High-Volume Environments
- Service Minded
Timeline
Cashier/ Customer Service
Moritz Kia Alliance
2023.03 - Current
Receptionist
Moritz Kia Alliance
2022.10 - 2023.03
Sales
Reign Construction
2022.06 - 2022.09
Cashier
Fit Nutrition
2021.06 - 2022.03
Stocker
Walmart
2020.07 - 2020.10
Decatur High School
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