Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hailey Miller

Fort Worth,TX

Summary

Results-focused Clerk who thrives in fast-paced, deadline-driven environments. Committed to accuracy and efficiency as achieved through hard work and attention to detail. Known for excellence in Reception

Overview

3
3
years of professional experience

Work History

Cashier/ Customer Service

Moritz Kia Alliance
03.2023 - Current
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Met customer service goals and exceeded customer expectations.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Handled payment transactions.
  • Booked service appointments for customers
  • • Emailed and assisted customer questions
  • • Called to confirm appointments with customers
  • • Scanned documents
  • • Handled cash payments
  • • Worked with Google spreadsheet
  • • Assists clients with paperwork
  • • Closes repair orders
  • • Answered calls
  • • Handled customer concerns
  • • High call volume

Receptionist

Moritz Kia Alliance
10.2022 - 03.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Handled Costumer complaints and concerns

Sales

Reign Construction
06.2022 - 09.2022
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Cashier

Fit Nutrition
06.2021 - 03.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Upsold additional products and services to customers, increasing revenue.
  • Learned duties for various positions and provided backup at key times.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.

Stocker

Walmart
07.2020 - 10.2020
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Maintained effective team member communication.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Consistently lifted materials weighing as much as 40 pounds.

Education

Decatur High School
Decatur, TX
06.2022

Skills

  • Telephone Reception
  • Customer Service and Assistance
  • Telephone Management
  • Cash Register Operation
  • Customer Complaint Resolution
  • Refund Handling
  • Customer Inquiries
  • Customer Satisfaction
  • Process Transactions
  • Customer Transactions
  • Microsoft Office
  • Operating Telephones
  • Information Updates
  • Credits and Refunds
  • Billing and Payment Processing
  • High-Volume Environments
  • Service Minded

Timeline

Cashier/ Customer Service

Moritz Kia Alliance
03.2023 - Current

Receptionist

Moritz Kia Alliance
10.2022 - 03.2023

Sales

Reign Construction
06.2022 - 09.2022

Cashier

Fit Nutrition
06.2021 - 03.2022

Stocker

Walmart
07.2020 - 10.2020

Decatur High School

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Hailey Miller