Hailey Millspaugh
Owosso,MI
Summary
Dynamic manager with a proven track record at Chilln Parrot LLC, enhancing customer satisfaction through effective team leadership and process improvements. Skilled in training staff and implementing quality inspections, I excel in fast-paced environments, ensuring operational efficiency and fostering a collaborative atmosphere. Committed to delivering high-quality service and support.
Overview
6
6
years of professional experience
Work History
Manager
Chilln Parrot LLC
05.2024 - 09.2025
- Supervised team performance, fostering a collaborative and productive work environment.
- Implemented process improvements to enhance service delivery and operational efficiency.
- Trained new employees on company policies, procedures, and best practices for customer service.
- Analyzed customer feedback to identify trends and implement actionable solutions for satisfaction improvement.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved marketing to attract new customers and promote business.
Caregiver
Family
02.2023 - 03.2024
- Assisted client with daily living activities, promoting independence and dignity.
- Provided companionship and emotional support, fostering positive relationships with client.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted client with daily living needs to maintain self-esteem and general wellness.
Freelance Professional Painter
Self Employed
09.2021 - 02.2023
- Executed high-quality interior and exterior painting projects, ensuring client satisfaction through attention to detail.
- Managed project timelines and budgets, delivering services efficiently while maintaining quality standards.
- Sourced and maintained inventory of paints, tools, and equipment to optimize operational efficiency.
- Collaborated with clients to select optimal color schemes and finishes, resulting in visually appealing spaces.
Operator
Thomson Plastics Inc.
05.2021 - 09.2021
- Operated injection molding machines to produce plastic components efficiently.
- Conducted quality inspections to ensure product compliance with specifications.
- Collaborated with team members to optimize production workflows and minimize downtime.
- Trained new operators on machinery operations and safety protocols.
- Monitored inventory levels, facilitating timely restocking of materials for uninterrupted production.
- Assisted in troubleshooting equipment malfunctions, ensuring minimal disruption to operations.
- Maintained accurate production records and reports for management review and analysis.
Housekeeper
Comstock Inn and Conference Center
04.2020 - 03.2021
- Maintained cleanliness and organization of guest rooms, common areas, and conference facilities.
- Utilized commercial cleaning equipment to ensure high standards of hygiene and safety.
- Assisted in training new staff on housekeeping procedures and best practices.
- Collaborated with maintenance team to report repairs needed in guest rooms promptly.
- Enhanced guest satisfaction through attention to detail and personalized service during room preparations.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Crew Member/Assistant Manager
Little Caesars Pizza
07.2019 - 06.2020
- Provided excellent customer service by efficiently taking orders and addressing inquiries.
- Collaborated with team members to maintain cleanliness and organization in dining area.
- Assisted in training new crew members on operational procedures and service standards.
- Ensured compliance with health and safety regulations during food preparation and service.
- Managed inventory by monitoring stock levels and restocking supplies as needed.
- Worked front counter, drive-thru and other areas.
- Managed daily operations to ensure efficient workflow.
Education
High School Diploma -
Durand High School
Durand01-2019
Skills
- Customer service
- Time management
- Decision-making
- Verbal and written communication
- Safety procedures
- Multitasking
- Attention to detail
- Efficient in fast-paced environments
- Staff training and development
- Task delegation
- Quality inspection
- Adaptability and flexibility
- Commercial painting expertise
- Housekeeping
- Team leadership
- Respectful and compassionate
Timeline
Manager
Chilln Parrot LLC
05.2024 - 09.2025
Caregiver
Family
02.2023 - 03.2024
Freelance Professional Painter
Self Employed
09.2021 - 02.2023
Operator
Thomson Plastics Inc.
05.2021 - 09.2021
Housekeeper
Comstock Inn and Conference Center
04.2020 - 03.2021
Crew Member/Assistant Manager
Little Caesars Pizza
07.2019 - 06.2020
High School Diploma -
Durand High School