Summary
Overview
Work History
Education
Skills
Certifications And Awards
Timeline
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Hailey Mitchell

Gladstone,MO

Summary

Highly organized and self-motivated professional with over 8 years of experience in sales, account management, and property management. Proficient in digital communication and CRM systems, with a proven track record in problem-solving and independent self-management. Adept at collaborating with teams using remote tools and maintaining productivity with minimal supervision, excelling in both in-person and remote work environments.

Overview

9
9
years of professional experience

Work History

Assistant Property Manager

Axiom Property Management
04.2025 - Current
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
  • Kept accurate records of all resident and tenant correspondence.
  • Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
  • Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
  • Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
  • Processed security deposit refunds.
  • Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
  • Escalated major issues to property manager for immediate remediation.
  • Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
  • Streamlined rent collection process for improved cash flow and reduced delinquencies.
  • Prepared detailed reports on property performance metrics for monthly review meetings with senior management team members.
  • Conducted thorough market research to inform and adjust leasing strategies, leading to increased occupancy rates.
  • Coordinated with property management team to develop budget forecasts, aligning with financial goals and property needs.
  • Oversaw emergency response procedures, ensuring tenant safety and minimizing property damage during incidents.
  • Facilitated tenant move-ins and move-outs, ensuring smooth transition and maintaining property occupancy targets.

Sr. Associate

AT&T
08.2024 - 04.2025
  • Deliver personalized, high-touch sales presentations of AT&T's latest technology and services to customers
  • Consistently meet and exceed sales targets through strong negotiation, communication, and relationship-building
  • Conduct product demonstrations and technology consultations to drive customer engagement and satisfaction
  • Manage a self-directed schedule (including evenings and weekends) to maximize customer interactions, demonstrating excellent time management and autonomy
  • Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
  • Streamlined operational efficiency by identifying areas for improvement and proposing actionable solutions.
  • Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Completed daily logs for management review.
  • Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
  • Increased customer service success rates by quickly resolving issues.

Automotive Account Manager

Manheim Auto Auctions
01.2024 - 12.2024
  • Managed client accounts with effective communication to ensure requirements were met and issues resolved promptly
  • Reviewed and updated vehicle condition reports, approving repairs and recommending reconditioning to maximize vehicle value
  • Coordinated with lot operations and reconditioning teams to ensure timely vehicle movement and readiness for auction sales
  • Organized auction run lists, schedules, and customer notifications in collaboration with account representatives to facilitate smooth auction events
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
  • Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
  • Implemented CRM system to track client interactions and feedback, leading to more personalized service.

Assistant Property Manager

Property Management
01.2018 - 12.2023
  • Managed rent collections and delinquency processes: posted payments, enforced lease policies, and initiated eviction proceedings when necessary
  • Oversaw accounts payable workflow from purchase orders through invoice approvals, ensuring accuracy and timeliness in financial operations
  • Executed the full leasing cycle, including conducting property tours, processing applications, preparing lease agreements, and maintaining compliance with record-keeping standards
  • Delivered prompt, professional responses to resident concerns and resolved conflicts to uphold high resident satisfaction
  • Assisted the Property Manager with day-to-day operations, including coordinating maintenance requests, upholding property standards, and supporting financial reporting
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
  • Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
  • Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
  • Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
  • Processed security deposit refunds.
  • Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.

Leasing Consultant / Assistant Manager

Maxus Properties
02.2018 - 02.2022
  • Handled all leasing activities for a 200-unit property, from scheduling tours and showing apartments to processing applications and lease renewals
  • Maintained resident accounts by collecting rent payments, issuing receipts, and updating records, consistently meeting monthly revenue targets
  • Created and executed property marketing strategies (online listings, community events, newsletters) to attract new tenants and engage current residents
  • Achieved a high lease conversion rate and resident retention through exceptional customer service, communication, and conflict resolution skills
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Verified tenant incomes and other information before accepting lease applications.
  • Greeted clients, showed apartments, and prepared leases.
  • Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
  • Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
  • Maintained high occupancy rates through effective marketing strategies and excellent customer service.
  • Conducted market research to ensure competitive pricing and offerings in leasing market.
  • Streamlined application process, reducing turnaround time for applicant approvals.
  • Utilized property management software to track leasing activity and tenant information, improving data accuracy and accessibility.

Behavioral Health Professional

KidsTLC
08.2017 - 05.2018
  • Provided daily therapeutic care and life-skills coaching for youth (ages 6-18) in a psychiatric residential treatment facility
  • Ensured a safe, supportive environment while maintaining detailed documentation of each child's progress and collaborating with a multidisciplinary care team
  • Maintained accurate documentation of client interactions, assessment results, treatment plans, progress notes, and discharge summaries as per regulatory requirements.
  • Conducted ongoing evaluations of program effectiveness, implementing necessary changes for continued improvement of service delivery.
  • Facilitated group therapy sessions to foster peer support and promote healthy coping strategies among participants.
  • Collaborated with multidisciplinary teams for comprehensive treatment plans, resulting in improved patient satisfaction.
  • Strengthened family dynamics by providing psychoeducation on effective communication techniques and conflict resolution strategies.
  • Promoted a safe and supportive environment for patients to explore complex emotions and work towards personal growth.
  • Assisted clients with goal setting and attainment processes by regularly monitoring progress towards identified objectives.

Special Education Paraprofessional

Hominy Public Schools
05.2016 - 08.2017
  • Assisted teachers in a special education classroom by supporting instruction, behavior management, and personal care for students with diverse learning needs
  • Provided one-on-one academic and social support to students and recorded progress notes to aid in individualized education plans
  • Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
  • Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
  • Collaborated with teacher to create customized classroom environment integral to students' needs.
  • Monitored student classroom and outdoors activities to promote student safety.
  • Offered student support through special accommodations, extra assistance, and assessments.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Supported students with various disabilities through one-on-one tutoring sessions, improving their understanding of course materials and concepts.
  • Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
  • Enhanced students'' learning experiences by implementing individualized educational plans and adapting teaching methods for special needs students.
  • Partnered with speech therapists, occupational therapists, and other related service providers to ensure comprehensive support for each individual student''s growth and progress.
  • Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
  • Facilitated social skills development through targeted group activities, promoting positive peer relationships and increased self-confidence among special education students.

Education

Diploma -

Belton High School
Belton, MO

Skills

  • Remote Collaboration
  • Zoom
  • Microsoft Teams
  • Customer Service & Communication
  • Scheduling & Organization
  • Document Management & Record-Keeping
  • Financial Oversight
  • Accounts Payable/Receivable
  • Reconciliation
  • CRM Systems
  • Salesforce
  • Conflict Resolution
  • De-escalation
  • Problem-Solving
  • Self-Management
  • Autonomy
  • Negotiation techniques
  • Product demonstrations
  • Customer engagement
  • Time management
  • Conflict resolution
  • Property management
  • Marketing strategies
  • Detail orientation
  • Schedule organization
  • Money handling
  • Inventory control
  • Strong communication skills
  • Administrative support
  • Telephone and email etiquette
  • Property tours and inspections
  • Property inspections

Certifications And Awards

  • Top Leasing Agent, 2018, 2019, 2020
  • Fair Housing Regulations Training, Certification in Fair Housing compliance
  • Conflict Resolution & De-escalation Training, Professional development certification in de-escalation techniques

Timeline

Assistant Property Manager

Axiom Property Management
04.2025 - Current

Sr. Associate

AT&T
08.2024 - 04.2025

Automotive Account Manager

Manheim Auto Auctions
01.2024 - 12.2024

Leasing Consultant / Assistant Manager

Maxus Properties
02.2018 - 02.2022

Assistant Property Manager

Property Management
01.2018 - 12.2023

Behavioral Health Professional

KidsTLC
08.2017 - 05.2018

Special Education Paraprofessional

Hominy Public Schools
05.2016 - 08.2017

Diploma -

Belton High School

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Hailey Mitchell