Hailey Mock
Houston
Summary
Experienced professional with a strong foundation in leadership and team management within fast-paced environments. Proficient in optimizing workflows, coordinating team efforts, and promoting a collaborative culture. Committed to achieving results through effective communication and adaptability. Ready to apply these competencies to foster team success and operational efficiency.
Qualified Security Officer with experience maintaining safety for campus grounds and facilities. Talented at roving control and entrance control. Successfully remains calm in high-pressure situations and interactions with difficult individuals.
Overview
5
5
years of professional experience
Work History
Security Officer
Effex Management Solutions
Houston
01.2025 - Current
- Monitored premises to prevent unauthorized access and ensure safety of personnel and property.
- Conducted routine patrols to identify security risks and report incidents promptly.
- Responded to emergencies, providing assistance and coordinating with law enforcement when necessary.
- Implemented security protocols, enhancing overall operational efficiency within the facility.
Shift Leader
Salad And Go
Houston
01.2025 - 10.2023
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Trained and mentored new team members on best practices and safety protocols.
- Managed shift schedules, optimizing staffing levels for peak efficiency.
- Implemented process improvements that enhanced workflow and reduced downtime.
Customer service, Food preparation
Whataburger
Magnolia
11.2021 - 10.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Asset Protection Associate
HEB Grocery Store
Houston
10.2020 - 11.2021
- Monitored surveillance systems to detect and deter theft or loss.
- Analyzed incident reports to identify patterns and improve security measures.
Education
High School Diploma -
Magnolia West High School
Magnolia, TXDental Hygiene -
The College of Health Care Professions
TXBusiness -
Lone Star College
Houston, TXSkills
- Team collaboration
- Problem resolution
- Cash handling
- Positive attitude
- Problem-solving
- CCTV surveillance
- Surveillance monitoring
- Security protocol implementation
- Team leadership
- Patrol operations
- Access control
Timeline
Security Officer
Effex Management Solutions
01.2025 - Current
Shift Leader
Salad And Go
01.2025 - 10.2023
Customer service, Food preparation
Whataburger
11.2021 - 10.2023
Asset Protection Associate
HEB Grocery Store
10.2020 - 11.2021
High School Diploma -
Magnolia West High School
Dental Hygiene -
The College of Health Care Professions
Business -
Lone Star College