Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hailey Moore

Gastonia,NC

Summary

I am a dedicated team member with excellent communication skills, and a pleasant demeanor. Very capable of quickly learning and improving performances while tackling new task as needed. In order to meet and exceed any demands.

Overview

3
3
years of professional experience

Work History

Frontline Member Associate

Sam's Club
Gastonia, NC
08.2023 - 02.2024
  • Greeted customers, answered inquiries and directed them to the appropriate department.
  • Provided customer service by addressing customer inquiries, resolving complaints and providing product information.
  • Assisted customers with loading purchases into their vehicles when necessary.
  • Processed payments for products or services rendered using cash register, credit card machine and and or other POS systems.
  • Assisted in training new employees on company policies and procedures related to customer service.
  • Maintained an orderly work environment by cleaning up spills, straightening shelves, disposing trash.
  • Handled returns quickly while ensuring customer satisfaction was met.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Set up and activated customer accounts.
  • Educated customers on special pricing opportunities and company offerings.
  • Answered incoming calls promptly and courteously.
  • Verified customer accounts by obtaining additional information as needed.
  • Created new customer accounts in the database system.
  • Recommended, selected and located merchandise based on customer desires.
  • Exchanged merchandise for customers and accepted returns.
  • Answered incoming telephone calls to provide store, products and services information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Collected payments and provided accurate change.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Trained new team members in cash register operation, stock procedures and customer services.

Sales Associate

Ross Dress for Less
Gastonia, NC
05.2022 - 07.2023
  • Greeted customers and provided exceptional customer service.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Handled customer complaints in a professional manner.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Collected payments and provided accurate change.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Greeted customers to determine wants or needs.
  • Answered store and merchandise questions and led customers to wanted items.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Exchanged merchandise for customers and accepted returns.

Cashier

Harris Teeter Grocery Store
Gastonia, NC
08.2021 - 11.2021
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Education

High School Diploma -

Piedmont Community Charter School
Gastonia, NC
05-2023

Skills

  • Performance Tracking
  • Goal-Oriented
  • Complaint Handling
  • Product selection
  • Strong Work Ethic
  • Product Sales
  • Customer Service
  • De-Escalation Techniques
  • Professional telephone demeanor
  • Calm Under Pressure
  • Problem-solving aptitude
  • Calm and Professional Under Pressure
  • ID Verification
  • Cash Handling
  • Customer Assistance
  • Cash Register Operation
  • Price Checking
  • Merchandise Stocking
  • Excellent communication skills

Timeline

Frontline Member Associate

Sam's Club
08.2023 - 02.2024

Sales Associate

Ross Dress for Less
05.2022 - 07.2023

Cashier

Harris Teeter Grocery Store
08.2021 - 11.2021

High School Diploma -

Piedmont Community Charter School

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Hailey Moore