HAILEY MORENO
Dallas
Summary
Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed. Willing to take on any task to support team and help business succeed. Offers strong communication and Team building abilities.
Overview
5
5
years of professional experience
Work History
Host
Ascencion Coffee
03.2025 - Current
- Welcomed and seated guests, managing flow to enhance dining experience.
- Coordinated with kitchen staff to ensure timely service and accurate order delivery.
- Managed reservations and waitlists through restaurant management software, optimizing seating efficiency.
- Trained new hosts in customer service standards and operational procedures.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Server
White Rock Alehouse & Brewery
04.2024 - 07.2025
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Managed multiple tables efficiently while ensuring timely food and beverage delivery.
- Trained new servers on menu items, service standards, and operational procedures.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Educator
Kids Connection
06.2023 - 08.2023
- Drove student engagement 90% with diverse instructional tools and supplemental activities.
- Verified student learning with quarterly reviews and assessments.
- Used outlines, study sessions and guides to prepare students for examinations.
- Improved learning outcomes through proactive education on course concepts.
- Engaged bored students with hands-on, immersive activities.
- Reduced behavioral incidents by 75%, modeling behaviors and employing positive reinforcement strategies.
- Tara Titsworth
Host & Cashier
Jake's Gameday
08.2022 - 03.2023
- Provided superior customer service by promptly greeting and welcoming guests.
- Communicated with management and service staff to address customer needs.
- Reset tables quickly to achieve optimum turnaround times.
- Answered telephones, addressed caller inquiries and delivered messages.
- Used table management system to serve customers and coordinate guest movements.
- Anticipated guest needs for personalized and seamless service.
- Cleaned tables and arranged settings to comply with sanitation requirements.
- Brittaney Thompson
Aim High Bounce
07.2020 - 02.2022
- Helped office personnel with errands, paperwork and data entry.
- Kept work and common areas neat and organized to maximize productivity, alleviate potential accidents and promote professional workspace.
- Complied with corporate regulations, policies and procedures to maximize safety, security and overall trust in organization and employees.
- Documented, researched and resolved customer service issues.
- Offered to assist with additional tasks to keep projects on-task and meet tight deadlines.
- Delivered exceptional customer service to bolster strong relationships and build positive experiences.
- Performed manual labor tasks to detailed instructions from supervisors.
- Andrea Simpson
Education
High School Diploma -
Bryan Adams Leadership Academy
Dallas, TX05.2025
Associate - Criminal Justice
Eastfield College
Dallas, TX03.2025
Skills
- Exceptional customer support
- Transaction management
- Inventory stocking
- Curriculum development
- Client support
- Course Implementation
- Multitasking proficiency
- Team collaboration
- Effective time management
Timeline
Host
Ascencion Coffee
03.2025 - Current
Server
White Rock Alehouse & Brewery
04.2024 - 07.2025
Educator
Kids Connection
06.2023 - 08.2023
Host & Cashier
Jake's Gameday
08.2022 - 03.2023
Aim High Bounce
07.2020 - 02.2022
Associate - Criminal Justice
Eastfield College
High School Diploma -
Bryan Adams Leadership Academy
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