Hailey Moreno
Los Angeles,CA
Summary
A driven Cardiovascular Sonography student with comprehensive training in cardiac and vascular imaging from Smith Chason College. Combines a strong clinical foundation with four years of experience in high-accountability administrative roles, excelling in precise documentation, attention to detail, and professional communication. Seeking to apply a solid clinical foundation and developing technical skill set in a hands-on externship environment, while continuing to refine best practices under the guidance of experienced echocardiography professionals. Dedicated to becoming a skilled, compassionate, and reliable sonographer who positively contributes to patient care while supporting efficient clinical operations.
Overview
7
7
years of professional experience
3
3
Certifications
Work History
Medical Receptionist
The Sono Center
Pasadena, California
12.2023 - Current
- Managed office phone lines by checking voicemail, returning calls and directing messages to medical staff.
- Provided clear instructions to patients regarding preparation for procedures.
- Reviews and organizes highly sensitive and confidential patient health records accurately and safely, following HIPPAA guidelines.
- Assisted physicians with finalizing reports.
Customer Service Associate
Kidspace Children's Museum
Pasadena, California
10.2021 - 12.2023
- Deliver outstanding customer service daily through fielding all guest inquiries via; email, phone, and in person while maintaining a solution based mindset in all transactional engagements.
- Handled customer complaints and resolved issues promptly and professionally.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
Fulfillment Expert
Target
Pasadena, California
10.2020 - 09.2021
- Resolved complex customer issues related to order status or shipment tracking information.
- Ensured compliance with safety standards during all fulfillment activities.
- Provided exceptional customer support by addressing inquiries and ensuring satisfaction throughout order fulfillment process.
Server & Hostess
Settebello Pizzeria Napoletana
Pasadena, California
07.2019 - 09.2020
- Hostess, Server, and Busser. As hostess I welcome guests, make seating accommodations and take phone calls or online orders.
- Serve hot plates in a timely manner and clean tables around the restaurant.
- Provided excellent customer service to enhance dining experience.
- Trained new servers on restaurant protocols and service standards.
Education
Associate of Science - Cardiovascular Sonography
Smith Chason College
Los Angeles, California, CA09-2026
Associate of Arts - Natural Sciences
Pasadena City College
Pasadena, California, CA12-2023
Associate of Arts - Health Sciences
Pasadena City College
Pasadena, California, CA12-2022
Skills
- Echocardiography: 2D, M-Mode, Spectral Doppler, Stress Test (Stress Echo)
- Vascular Protocols: Bilateral LEA, LEV and Carotid Abdominal Aorta Duplex Study, ABI
Certification
Basic and Advanced EKG for Cardiovascular Sonographers
References
- Nisha Mirani, RDCS - (562) 500-8910
- Dr. Edmond Ohanian, DO - (818) 419-4321
- Terese Kulaga, RDMS - (626) 340-1409
Proficiency in the following machines
- Phillips
- Sequoia-Seimens
- GE Logic, GE Vivid E, & GE 7
Languages
- English
- Spanish
Timeline
Medical Receptionist
The Sono Center
12.2023 - Current
Customer Service Associate
Kidspace Children's Museum
10.2021 - 12.2023
Fulfillment Expert
Target
10.2020 - 09.2021
Server & Hostess
Settebello Pizzeria Napoletana
07.2019 - 09.2020
Associate of Science - Cardiovascular Sonography
Smith Chason College
Associate of Arts - Natural Sciences
Pasadena City College
Associate of Arts - Health Sciences
Pasadena City College