Hailey Morgan
Jacksonville,FL
Summary
Experienced Restaurant Manager with a demonstrated history working in the food service industry, having held a variety of roles including management, line/grill/prep cook, training, events, catering, and cashier.
I have 8 years of experience in a variety of fields including food service, photography, graphic design, retail, administrative assistant, camp counselor, and childcare. Some of my skills include food preparation, leadership, management skills, photography, graphic design, and childcare.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Team Member
Manders 22
St. Augustine, FL
08.2025 - Current
- Started with the company on day one of their first location, using my previous knowledge to assist in smooth operations and positive customer experience
- Prepared and assembled menu items such as smash burgers and subs according to quality standards.
- Maintained cleanliness and organization of dining and kitchen areas.
- Assisted in training new staff on operational procedures and best practices.
- Handled cash register operations accurately, ensuring smooth transactions.
Guest Experience Manager
Cava
Jacksonville, FL
09.2024 - 07.2025
- Traveled to multiple locations in several states to train new teams and provide coverage for stores without a general manager
- Led both BOH and FOH operations, ensuring a welcoming and efficient guest experience in a high-volume, fast-casual environment.
- Trained, coached, and motivated team members to deliver consistent hospitality and meet brand service standards.
- Resolved guest concerns with empathy and urgency, transforming negative experiences into positive outcomes.
- Collaborated with kitchen and leadership teams to maintain smooth service flow and reduce wait times during peak hours. Maintained visual cleanliness, product availability, and atmosphere to reflect company values and enhance guest satisfaction.
Culinary Lead
Cava
Jacksonville, FL
10.2023 - 09.2024
- Led line execution during peak hours, maintaining accuracy and efficiency while fostering a cohesive team environment.
- Trained new kitchen team members in prep, cooking, station setup, and proper food handling procedures.
- Upheld and enforced cleanliness, sanitation, and organizational standards throughout each shift
Professional Nanny
Care.com
Jacksonville, FL
02.2022 - 03.2023
- Taught children everyday skills and language.
- Supported children in play activities, provided healthy meals and snacks, proper hygiene and socialization.
- Organize and conduct age-appropriate recreational activities, such as games, arts and crafts, sports, and walks
- Work with parents to develop and implement discipline programs to promote desirable child behavior
- Supervise and assist with homework
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
Manager
Culvers
Jacksonville, FL
03.2021 - 07.2022
- Managed the front of house for six months before transitioning to managing the kitchen.
- Performed food preparation and service tasks, including cooking, clearing tables, and serving food and drinks.
- Received and stored food supplies, equipment, and utensils in refrigerators, cupboards, and other storage areas.
- Trained workers in food preparation, service, sanitation, and safety procedures.
- Investigated and resolved complaints regarding food quality, service, and accommodations.
- Evaluated employee strengths and assigned tasks based on experience and training.
Cook
First Watch
Ponte Vedra Beach, FL
12.2020 - 03.2021
- Worked in various areas of the kitchen, including the grill, line, salad station, and food prep.
- Followed health, safety and sanitation guidelines while preparing and serving food.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
Shift Lead
Tropical Smoothie Cafe
Jacksonville, FL
01.2020 - 07.2020
- Completed store opening and closing procedures and balanced tills
- Trained and mentored new employees to maximize team performance.
- Responded to and resolved customer questions and concerns.
Shift Lead & Team Trainer
Maple Street Biscuit Company
Jacksonville, FL
08.2016 - 01.2020
- Assisted with coordinating, preparing, and delivering catering orders
- Hosted, cooked and cleaned for in-house events
- Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner
- Count money and make bank deposits
- Investigate and resolve complaints regarding food quality, service, or accommodations
- Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation
- Train workers in food preparation, and in service, sanitation, and safety procedures
- Resolve customer complaints regarding food service
- Wash, peel, and cut various foods, such as fruits and vegetables, to prepare for cooking or serving.
Cook
UNF Osprey Cafe
Jacksonville, FL
07.2019 - 10.2019
- Worked in several areas of the cafe, including the salad bar, pizza station, and the grill station
- Maintained food safety and sanitation standards.
- Washed, peeled, and cut fruits and vegetables according to company standards
- Prepared and cooked fresh pizzas in a pizza oven
- Prepared hot items such as burgers, chicken, and various fried foods
Social Media Specialist & Photographer
Kenbrook Bible Camp
Lebanon, PA
05.2019 - 07.2019
- Crafted well-written, entertaining and informative social media posts daily, which increased traffic and followers
- Ensured consistency in content and tone to optimize social media accounts
- Highly intuitive and able to provide fast out-of-the-box thinking to get just the right shot
- Designed unique print materials, including advertisements, brochures and logo designs
- Performed duties effectively and without supervision
- Photographed camp activities, events, cabin photos, etc.
- Created a weekly video summarizing the events of each week
Administrative Assistant
Kenbrook Bible Camp
Lebanon, PA
05.2018 - 07.2018
- Conducted thorough research using various media sources to obtain relevant data for staff requirements
- Set up and maintained physical and electronic filing systems
- Tracked expenses and documented records using spreadsheets
- Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence
- Booked pool rentals, contacted customers via phone and email to confirm event details and follow up with inquiries
Photographer & Social Media Manager
H.N. Hair Boutique
Jacksonville, FL
08.2017 - 10.2017
- Temporary position where I oversaw the social media for the boutique up until it's grand opening
- Provided photography services for their products and the salon
- Photographed the grand opening event
Camp Counselor
Kenbrook Bible Camp
Lebanon, PA
05.2016 - 08.2017
- Cultivated effective relationships with campers, parents and other camp counselors by utilizing active listening and dynamic interpersonal skills
- Educated groups of up to 12 campers on important skills such as how to spot poison ivy, venomous snakes or dangerous wildlife and how to safely start and extinguish camp fires
- Participated in camp-centered activities, including canoeing, swimming, painting and archery while monitoring up to 12 campers aged 6-18
- Gathered, prepared, operated and maintained all equipment and supplies necessary for planned activities
- Developed events and programs in consideration of needs, abilities and interests of participants
- Planned and led daily bible studies for assigned group of campers each week
Team Member
Red Door Thrift Store
Jacksonville, FL
04.2015 - 05.2016
- Maintained high productivity by efficiently processing cash, credit, debit payments for customers
- Readied merchandise for sales floor by marking items with tags and accurate pricing
- Bagged, wrapped and packaged purchases according to customer needs
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
- Provided every customer with professional and polite support for sales and service needs
- Sorted donated items
Education
Associate of Arts - Psychology Major, Criminal Justice Minor
University of North Florida
Jacksonville, FL05.2023
Skills
- Creativity
- Problem-solving
- Multitasking
- Leadership
- Customer Service
- Photography
- Graphic Design
- Teamwork and collaboration
- Attention to detail
Certification
- StateFoodSafety Food Manager
Timeline
Team Member
Manders 22
08.2025 - Current
Guest Experience Manager
Cava
09.2024 - 07.2025
Culinary Lead
Cava
10.2023 - 09.2024
Professional Nanny
Care.com
02.2022 - 03.2023
Manager
Culvers
03.2021 - 07.2022
Cook
First Watch
12.2020 - 03.2021
Shift Lead
Tropical Smoothie Cafe
01.2020 - 07.2020
Cook
UNF Osprey Cafe
07.2019 - 10.2019
Social Media Specialist & Photographer
Kenbrook Bible Camp
05.2019 - 07.2019
Administrative Assistant
Kenbrook Bible Camp
05.2018 - 07.2018
Photographer & Social Media Manager
H.N. Hair Boutique
08.2017 - 10.2017
Shift Lead & Team Trainer
Maple Street Biscuit Company
08.2016 - 01.2020
Camp Counselor
Kenbrook Bible Camp
05.2016 - 08.2017
Team Member
Red Door Thrift Store
04.2015 - 05.2016
Associate of Arts - Psychology Major, Criminal Justice Minor
University of North Florida