Hailey Moses
Mount Pleasant,TN
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into diverse roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
9
9
years of professional experience
Work History
Office Administrator
WestCo
Centerville, TN
9 2021 - Current
- Supported Human Resources activities by maintaining personnel files in accordance with legal requirements.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Created memos, letters and other documents, fostering internal and external communication.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
ARO
Ryder SCS
11.2019 - 09.2021
- Absent Replacement Operator for Ryder
- Mobile equipment certified
- Performs jobs as required
- Always the individual asked to assist co-workers when they struggle to increase their production level so that the production line is not impacted
- Operate LCM, interpret data, read manifests, and sequence all commodities of material.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Warehouse Employee
Ryder SCS
07.2018 - 11.2019
- Operate LCM, interpret data, read manifests, and sequence all commodities of material
- Always the individual asked to assist co-workers when they struggle to increase their production level so that the production line is not impacted.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Performed inventory control, such as counting, and stocking merchandise.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Gained promotion through meticulous work processes, attention to detail, and dedication
Assistant Manager
Shell
07.2016 - 07.2018
- Greeted incoming customers as the “face of the business”
- Offered exceptional customer service to differentiate and promote the company brand
- Counted and balanced cashier drawers daily
- Trained new associates in all store related functions upon arrival.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects and tasks.
Education
Bachelor of Science - Business Administration W/conc. in HR Management
Southern New Hampshire University
Manchester, NH07.2024
High School Diploma -
Hickman County High School
Centerville, TN05.2014
Skills
- Employee training
- Recruitment strategies
- Conflict resolution
- Customer service
- Document preparation
- Data analysis
- Decision-making
- Active listening
References
References available upon request.
Timeline
ARO
Ryder SCS
11.2019 - 09.2021
Warehouse Employee
Ryder SCS
07.2018 - 11.2019
Assistant Manager
Shell
07.2016 - 07.2018
Office Administrator
WestCo
9 2021 - Current
Bachelor of Science - Business Administration W/conc. in HR Management
Southern New Hampshire University
High School Diploma -
Hickman County High School
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