Hailey Murphy
Hamilton,NJ
Summary
Summa Cum Laude psychology graduate and Phi Beta Kappa inductee with a robust background in research, healthcare coordination, and client support. Expertise in person-centered communication, staff training, and managing complex workflows to effectively support vulnerable populations. Proven ability to foster collaborative environments that enhance service delivery and improve client outcomes. Committed to leveraging psychological principles to drive positive change in diverse settings.
Overview
5
5
years of professional experience
Work History
Botox Coordinator
Capital Health Institute of Neurosciences
01.2022 - Current
- Serve as primary point of contact for 600+ patients receiving Botox treatments for neurological conditions.
- Coordinate consultations, treatment sessions, and follow-ups, ensuring efficient clinic flow.
- Manage prior authorizations, track expiration dates, and facilitate reauthorizations or appeals.
- Educate patients on procedures, outcomes, side effects, and post-treatment care.
- Oversee inventory and ordering of Botox supplies; support billing and coding processes.
- Collaborate with neurologists, nurses, and administrative staff to optimize patient care.
Lab Manager / Research Assistant
Memory and Aging Research Lab, The College of New Jersey
08.2022 - 05.2025
- Lab Manager (Spring 2025): Oversaw daily operations, managed schedules, maintained compliance, and served as liaison between lab members and faculty.
- Trained lab technicians to perform experiments and analyze results.
- Maintained an organized inventory system for lab supplies, reducing waste and saving on procurement costs.
- Established team priorities, maintained schedules and monitored performance.
- Research Assistant: Followed research protocols, prepared IRB materials, monitored participant well-being, and maintained research supplies and equipment.
Life Skills Intern
Anchor House
08.2024 - 12.2024
- Completed 135 hours of direct client interaction with residents in transitional housing.
- Facilitated and co-led life skills workshops on budgeting, hygiene, job readiness, communication, and conflict resolution.
- Organized weekly group sessions by preparing materials, creating activities, and developing resources.
- Documented progress and collaborated with staff to tailor services to resident needs.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Participated in workshops and presentations related to projects to gain knowledge.
- Contributed to positive work environment by actively participating in team-building activities.
Imaging Prior Authorization Specialist
Capital Health Institute of Neurosciences
01.2021 - 01.2022
- Secured insurance approvals for neurological imaging procedures, coordinating with providers and patients.
- Collaborated with physicians to obtain necessary clinical information for prior authorization submissions.
- Maintained thorough knowledge of insurance plan requirements, facilitating accurate and timely completion of authorization forms.
- Analyzed medical records and other documents to determine approval of requests for authorization.
- Evaluated clinical criteria for approval or denial of services requiring pre-authorization.
- Reduced turnaround time for prior authorization requests by utilizing electronic submission methods.
- Achieved high success rate in obtaining authorizations by effectively demonstrating medical necessity through comprehensive documentation and clear communication with insurance companies.
- Monitored pending cases closely, proactively following up on outstanding documentation needed for successful approval outcomes.
Patient Receptionist
Capital Health Institute of Neurosciences
01.2021 - 01.2021
- Scheduled appointments, verified insurance, and managed patient intake communications.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Education
Bachelor of Arts - Psychology
The College of New Jersey
Trenton, NJ05.2025
Skills
- Statistical software proficiency
- Data research and analysis
- Active listening and patient education
- Team leadership and training
- Interdisciplinary team collaboration
- Discretion and confidentiality
- Best practices implementation
- Proficient in medical terminology
- Task prioritization
- Effective deadline management
Timeline
Life Skills Intern
Anchor House
08.2024 - 12.2024
Lab Manager / Research Assistant
Memory and Aging Research Lab, The College of New Jersey
08.2022 - 05.2025
Botox Coordinator
Capital Health Institute of Neurosciences
01.2022 - Current
Imaging Prior Authorization Specialist
Capital Health Institute of Neurosciences
01.2021 - 01.2022
Patient Receptionist
Capital Health Institute of Neurosciences
01.2021 - 01.2021
Bachelor of Arts - Psychology
The College of New Jersey
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