Hailey Nalitt

St. Petersburg

Summary

Detail-oriented professional with over 3 years of experience in onboarding, process development, and training coordination within healthcare and tech sectors. Successfully designed scalable onboarding programs and created comprehensive internal documentation, enhancing system adoption. Skilled in simplifying complex technical processes into accessible resources that improve individual learning and organizational efficiency. Aiming to leverage expertise in communication and process design in a Learning & Development role to empower teams and optimize training initiatives.

Overview

years of professional experience

Work History

Onboarding Manager

Therapy iQ

Largo

10.2024 - Current

Designed and implemented onboarding plans for 25+ private mental health practices, increasing client retention by nearly 10% in under 7 months
Created client-facing documentation, how-to guides, and process walkthroughs to support training and system adoption
Standardized internal training processes for the onboarding team, reducing client cancellation rates by 56%
Partnered cross-functionally with product and customer success teams to align training materials with evolving system features
Built the foundation of the Onboarding Department from scratch, leading to improved client satisfaction and operational consistency

Project Manager

Epic

Madison

06.2022 - 07.2024

Managed onboarding and training timelines for hospital clients, ensuring smooth implementation of EHR software across departments
Facilitated end-user education by collaborating with client training teams and aligning internal documentation with workflows
Developed internal project tracking tools and SOPs to streamline cross-team communication and knowledge transfer
Oversaw multiple concurrent projects with competing priorities and successfully delivered all major milestones on schedule

Education

B.A. in Psychology

University of Pittsburgh

Pittsburgh, PA

05-2022

Skills

Instructional Writing
Training Documentation
Knowledge Management

Cross-Functional Communication
Onboarding
Google Suite

Timeline