Hailey Neely
Concord,NC
Summary
Dynamic professional with a proven track record in roles ranging from Security Forces at the United States Air Force to Receptionist at Goodman Carr PLLC. Excelled in multitasking and interpersonal communication, ensuring top-notch customer service and efficient operational support. Skilled in both security protocols and administrative tasks, demonstrating adaptability and a commitment to excellence.
Overview
5
5
years of professional experience
Work History
Receptionist
Goodman Carr Laughrun Greene HeroyPLLC
09.2023 - 01.2025
- Greeted visitors warmly and ensured they had a positive experience
- Handled cash and credit card payments with accuracy
- Answered phones professionally in accordance with organizational protocols
- Managed and screened incoming calls
- Assisted with administrative tasks such as filing documents, copying materials
- Displayed pleasant and professional voice and demeanor, positively representing organization
- Maintained accurate records of all incoming calls, messages, and visitors
- Delivered accurate phone messages to personnel with legibly written call-back numbers and names
- Answered questions about organization and provided callers with address, directions, and other information
- Ensured reception area was clean at all times and stocked with necessary supplies
- Operated multi-line phone system efficiently while managing high call volume
- Maintained confidentiality of sensitive information obtained through job duties
- Processed incoming mail and packages accurately and promptly
- Signed for incoming deliveries and notified employees of packages
- Updated contact lists regularly to maintain accuracy of information
- Handled frequent work process interruptions with flexibility and poise
- Processed incoming and outgoing documents via electronic methods and systems
Security Forces
United States Air Force
08.2019 - 06.2023
- Trained new security personnel on all aspects of their job duties including use of firearms and defensive tactics
- Counterterrorism strategies
- Physical Security Assessments
- Crowd Control
- Team building
- Combat training
- Defensive Tactics
- Adaptability and Flexibility
- Decision-Making
- Traffic Management
- Emergency Response
- Adaptability
- Arrest procedures
- Critical Thinking
- Military operations
- Weapons Maintenance
- Vehicle inspections
- Access Control
Instore Shopper (Seasonal)
Wholefoods
01.2023 - 03.2023
- Resolved customer complaints quickly by contacting leadership
- Received work assignments from order system to fill orders
- Supported other departments when necessary such as restocking shelves or helping out in receiving and shipping area
- Assisted customers with product selection by providing knowledgeable information about products and services
- Utilized problem-solving skills to handle difficult situations with customers in a professional manner
- Enforced store policies regarding returns, exchanges, refunds while ensuring customer satisfaction
- Maintained positive working relationships with customers, team members, and leadership
- Developed effective relationships with customers through friendly interactions and building trust
- Greeted customers warmly upon arrival in the store and provided assistance as needed
- Maintained store appearance standards, including merchandising, stocking, and pricing of merchandise
- Stored product correctly in staging area, following safety guidelines
- Adhered to loss prevention protocols such as monitoring suspicious behavior or theft incidents
- Conducted price checks on items in order to verify accuracy of signage throughout the store
- Monitored stock levels regularly to ensure adequate supplies were available for sale
- Created personalized shopping experiences for customers by providing individualized attention
- Utilized selection process for products within store and bagged products following bagging standards
Education
Psychology
Southern New Hampshire University
Manchester, NHSkills
- Interpersonal Skills
- Problem-solving aptitude
- Customer Service
- Telephone skills
- Multitasking Abilities
- Excellent Communication
- Active Listening
- Courteous and Professional
- Supply Management
- Organizational Skills
- Punctual and Reliable
- Computer Proficiency
- Verbal and written communication
- Attention to Detail
Awards
- Department of the Air Force Air and Space Achievement Medal
- Nuclear Deterrence Operations service Medal/ w N device
- Air Force Good Conduct Medal
- Global War on Terrorism Service Medal
- Airforce Training ribbon
Languages
English
Native or Bilingual
Timeline
Receptionist
Goodman Carr Laughrun Greene HeroyPLLC
09.2023 - 01.2025
Instore Shopper (Seasonal)
Wholefoods
01.2023 - 03.2023
Security Forces
United States Air Force
08.2019 - 06.2023
Psychology
Southern New Hampshire University
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