Hailey Nichols

Provide ongoing environmental and cleaning services throughout all areas of the school, such as bathrooms, classrooms, and the office facility. Organize the setting up and tear downing for various events, like sporting competitions, school plays, and parent-teacher conference meetings. Ensured to provide a safe and clean working environment by following defined procedures.

• Independently arranged the set up and operated scoreboards in the gymnasium for various indoor events

Provided expert service support to clients by screening inbound calls, educating customers about products and benefits, and assisting with specific requirements. Maintained customer accounts with up-to-date knowledge. Operated the cash drawer as well as coordinated payments and refunds

• Demonstrated excellent customer service and professional calling etiquette that accelerated positive client feedback and 5-star ratings by 80%
• Actively addressed customer complaints and resolved disputes.

Oversaw all environmental services to provide a clean, sanitized, attractive, and organized facility while ensuring to follow all state and federal safety regulations. Administered and ensured the cleanliness of restrooms, offices, hallways, and residents' rooms. Conducted regular inspections of the building to ensure timely repair and maintenance of the center. Fostered active interaction with residents, guests, and employers to promote a friendly environment. Maintained optimal stock levels by monitoring and ordering supplies. Involved in screening applicants and providing recommendations

• Quickly advanced from cleaner to Management position by earning a promotion within a year
• Achieved 'Employee of the month' award for delivering outstanding performance and efficiently coordinating with teams.