Hailey Nielson
Preston,ID
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Manager
Subway
10.2014 - 09.2016
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Kept workplace clean and organized in line with restaurant policies.
- Greeted guests, promoted specials, and took orders.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
Financial Aid Officer
BATC
05.2015 - 11.2015
- Complied with state and federal financial aid guidelines and regulations.
- Counseled students and parents about financial aid options and program details.
- Communicated with prospective students to illustrate available financial aid opportunities.
- Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
- Helped college students obtain financial aid through loan programs.
Experience Shift Supervisor
Subway
10.2011 - 10.2014
- Up-selling additional menu items, beverages and desserts to increase restaurant profits
- Promptly reporting complaints to a member of the management team
- Closely follow standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction
- Follow all established restaurant practices and procedures
- Takes initiative to find extra tasks when scheduled duties were completed.
Service and Sales Associate
Qwest Communications
08.2007 - 01.2011
- Recommended and helped customers select merchandise based on their needs
- Confirmed that appropriate changes were made to resolve customers' problems
- Exercised sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction
- Engaged in friendly conversation with customer to better uncover individual needs.
- Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Education
High School Diploma -
Preston High School
Preston, ID2007
Skills
- Meticulous attention to detail
- Microsoft Office proficiency
- Self-directed
- Professional and mature
- Time management
- Results-oriented
- Strong problem solver
- Dedicated team player
- Customer Service
Accomplishments
- Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude
- Promoted to Shift Supervisor after three months of employment
- Recognized by peers and management for going above and beyond normal job functions.
Timeline
Financial Aid Officer
BATC
05.2015 - 11.2015
Manager
Subway
10.2014 - 09.2016
Experience Shift Supervisor
Subway
10.2011 - 10.2014
Service and Sales Associate
Qwest Communications
08.2007 - 01.2011
High School Diploma -
Preston High School
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