Overview
Work History
Education
Certification
Timeline
Generic

Hailey Norman

Haverhill,MA

Overview

5
5
years of professional experience
1
1
Certification

Work History

Legal Intern

Springfield Drug Court
09.2024 - Current
  • Attended court sessions and client meetings in criminal, civil, and mental health courts
  • Engaged in participant staffing sessions, evaluations, and individual participant decision meetings

Legal Intern

Woburn District Court
07.2024 - 08.2024
  • Observed under the First Justice during trials and arraignment hearings
  • Attended meetings with each Chief of Police in which new protocols and policies for further operation were discussed

Teller

Eastern Bank
07.2022 - Current
  • Processed daily more than 150 customer teller transactions, including verifying legal account ownership and legitimate signatures, and reviewed funds availability by regulation CC
  • Assisted customers accessing their safe deposit boxes after reviewing their Safe Deposit contracts and adhering to safe deposit policy and procedure guidelines
  • Reviewed legal documents before processing customer transactions, including Durable Power of Attorneys, Marriage Licenses, Business resolutions, and various trusts
  • Responded to customer inquiries about loan and deposit account questions, including rates, balances, and misc
  • Charges on accounts
  • Every School Break

Jewelry Department Head / Key Holder

The Paperstore
10.2019 - Current
  • Managed the customer service experience for the store, ensuring the team was engaging with the customer base to help meet the customers' needs and assist them with the checkout process
  • Engage new team members to train in-store operations, customer service, and computer systems during their onboarding process
  • Effectively runs daily store operations, including opening and closing procedures of balancing registers, creating bank deposits, and following store safety protocol
  • Proactively manages Jewelry Department appearance to corporate visual standards by keeping it stock, organized, and visually appealing

Education

Bachelor of Arts - Legal Studies

University of Massachusetts Amherst
Amherst, MA
05.2025

Certification

Letter of Specialization in Law and Social Justice - Spring 2024

Timeline

Legal Intern

Springfield Drug Court
09.2024 - Current

Legal Intern

Woburn District Court
07.2024 - 08.2024

Teller

Eastern Bank
07.2022 - Current

Jewelry Department Head / Key Holder

The Paperstore
10.2019 - Current

Letter of Specialization in Law and Social Justice - Spring 2024

Bachelor of Arts - Legal Studies

University of Massachusetts Amherst

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Hailey Norman