Hailey Norsten
Savage,MN
Summary
Operations and telecommunications professional with over five years of experience coordinating fiber optic construction projects, leading field personnel, troubleshooting complex network issues, and collaborating across multiple departments to meet project deadlines. Recognized for strong organization, adaptability, and communication skills in fast-paced environments. Experienced supervising technicians, coordinating contractors, maintaining quality standards, and solving problems under pressure. Seeking to transition into a Project Coordinator, Operations Specialist, Utility Coordinator, or similar role offering long-term stability and opportunities for growth.
Overview
5
5
years of professional experience
Work History
Fiber Optic Splicer
Electrical Production Services
Chaska, Minnesota
02.2025 - Current
- Coordinate with customers, contractors, and construction crews to complete fiber optic installations and network upgrades.
- Troubleshoot network issues using advanced testing equipment to identify faults and restore service efficiently.
- Manage multiple projects while adapting to changing priorities and maintaining project deadlines.
- Interpret fiber documentation and ensure work meets quality and customer specifications.
- Collaborate with underground crews, aerial crews, engineers, and third-party vendors to complete projects safely and efficiently.
Field Operations Supervisor
Metronet
Lakeville, MN
06.2021 - 10.2025
- Supervised a team of more than eight fiber technicians and coordinated work with over twenty-five contractor installation technicians.
- Planned daily schedules and assigned work to ensure project deadlines and productivity goals were achieved.
- Partnered with managers, engineering teams, network operations, contractors, and customers to resolve operational challenges.
- Monitored team performance and maintained service quality across multiple market areas.
- Coordinated large-scale installations, commercial projects, and network upgrades while balancing competing priorities.
- Supported field technicians by troubleshooting technical issues and identifying efficient solutions.
- Maintained company equipment and ensured compliance with safety and operational procedures.
- Built strong working relationships across departments to improve communication and customer satisfaction.
Fiber Optic Splicer
Universal Services Inc.
Woodbury, Minnesota
10.2024 - 02.2025
- Performed fiber splicing, testing, and troubleshooting using EXFO equipment.
- Maintained accurate project documentation, splice records, and testing results.
- Utilized OSP maps, Excel spreadsheets, and Smartsheet to organize project information.
- Ensured completed work met customer quality standards before project turnover.
Education
Burnsville High School
Burnsville , MNCore Qualifications
Operations & Project Coordination
- Project scheduling and coordination
- Cross functional communication
- Contractor and customer relations
- Documentation and reporting
- Time management
- Problem solving
- Quality assurance
Leadership
- Team supervision
- Employee coaching
- Performance monitoring
- Conflict resolution
- Training and onboarding
Technical knowledge
- Fiber optic splicing (OSP&ISP)
- OTDR (Exfo&Viavi)
- Fiber network troubleshooting
- Low voltage systems
- Microsoft 365
- Network documentation
Achievements
- Supervised field operations supporting two Minnesota market areas.
- Coordinated work involving more than 25 contractor technicians.
- Built strong working relationships across engineering, construction, customer support, and operations departments.
- Recognized for adaptability in fast-changing project environments.
- Trusted to troubleshoot complex network outages and high-priority customer issues.
Previous Experience
- Warehouse Associate- BE group of companies
- Warehouse Lead- Goodwill Easter Seals
- Warehouse Worker- Fleetfarm
- Shift Manager- Subway
- Crew Member- McDonald’s
Timeline
Fiber Optic Splicer
Electrical Production Services
02.2025 - Current
Fiber Optic Splicer
Universal Services Inc.
10.2024 - 02.2025
Field Operations Supervisor
Metronet
06.2021 - 10.2025
Burnsville High School