Hailey Oelke
Fort Pierre
Summary
Diligent professional with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience. In college to enhance skills and education of I.T and related fields.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Services Specialist
Florida Cancer Specialist
02.2022 - 01.2023
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Collected patient co-pay and issued receipt to confirm payment.
- Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
- Inputted accurate patient insurance, billing and payment information in Electronic Medical Records (EMR) software.
Customer Service Representative
Fort Pierce Utilites Authority
07.2021 - 01.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Customer Service Associate
Winn Dixie Supermarket
10.2018 - 07.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted customers with account updates, new service additions and promotional offers.
Education
Associate of Science - Computer Information Technology
Indian River State College
Ft. Pierce, FL05-2026
High School Diploma -
Indian River Charter High School
Vero Beach, FL05-2022
Skills
- Data entry
- Critical thinking
- Computer proficiency
- Active listening
- Microsoft Office Suite
- Customer service
- Problem resolution
- Relationship building
- Call center experience
- Scheduling
Certification
- CompTIA Certification
Timeline
Patient Services Specialist
Florida Cancer Specialist
02.2022 - 01.2023
Customer Service Representative
Fort Pierce Utilites Authority
07.2021 - 01.2022
Customer Service Associate
Winn Dixie Supermarket
10.2018 - 07.2021
- CompTIA Certification
Associate of Science - Computer Information Technology
Indian River State College
High School Diploma -
Indian River Charter High School
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