Summary
Overview
Work History
Education
Skills
Timeline
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Hailey Ortiz

Greenbrier,AR

Summary

Dynamic and detail-oriented professional with a proven track record at Walmart as an Online Personal Shopper, excelling in customer service and product selection. Known for enhancing client satisfaction through efficient order processing and a keen eye for quality. Strong communication skills and a commitment to teamwork drive successful outcomes in fast-paced environments.

Personable and compassionate individual with talent for fostering community and building strong relationships. Possesses essential knowledge in conflict resolution and resident support, coupled with organizational and communication skills. Aims to create positive living environment and contribute to residents well-being.

Experienced with managing cleaning operations and team supervision. Utilizes strong leadership and time-management skills to optimize workflow and maintain high cleanliness standards. Track record of fostering collaborative team environment and ensuring adherence to safety protocols.

Overview

4
4
years of professional experience

Work History

Online Personal Shopper

Walmart
09.2023 - 11.2023
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Demonstrated a keen eye for detail in selecting high-quality products that met customers'' exact specifications.
  • Collaborated with fellow personal shoppers to exchange insights and best practices for maximizing client satisfaction.
  • Participated in team meetings and staff training sessions.

Team Leader

M&C Clean and Tidy
03.2023 - 08.2023
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Built and maintained strong client relationships, leading to repeat business and referrals.
  • Improved operational workflows, enabling team to handle increased workloads without compromising quality.
  • Enhanced communication strategies, ensuring clear and timely information exchange within team and with clients.
  • Led by example, demonstrating commitment and professionalism that inspired team members to excel.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Coordinated resources effectively to meet project deadlines and achieve desired results.

Residential Assistant

Conway Human Development Center
01.2020 - 08.2022
  • Facilitated conflict resolution between residents when necessary, promoting a harmonious living environment for all occupants.
  • Contributed to staff meetings, sharing progress reports and providing suggestions on potential operational improvements.
  • Enhanced resident satisfaction by addressing concerns and resolving issues in a timely manner.
  • Assisted with move-in and move-out processes, ensuring smooth transitions for new and departing residents.
  • Logged and filed incident reports, detailing significant occurrences during assigned shifts.
  • Aided residents in completing daily routines of care and activities.
  • Observed and documented resident progress, reporting recorded metrics to house manager.
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
  • Promoted positive relations between residents and staff.
  • Provided crisis management and intervention during emergency situations.

Education

Greenbrier High School
Greenbrier, AR

Skills

  • Patience and empathy
  • Customer service expertise
  • Sales experience
  • Product picking
  • Hospitality and accommodation
  • Customer service
  • Attention to detail
  • Online order processing
  • Upbeat and outgoing attitude
  • Heavy lifting
  • Delivery organization
  • Answering phones
  • Excellent communication

Timeline

Online Personal Shopper

Walmart
09.2023 - 11.2023

Team Leader

M&C Clean and Tidy
03.2023 - 08.2023

Residential Assistant

Conway Human Development Center
01.2020 - 08.2022

Greenbrier High School

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