Hailey Palffy
Mesa,AZ
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Postino Wine Cafe. Proven ability to enhance guest experiences through relationship management and menu expertise, leading to increased repeat business. Committed to maintaining cleanliness standards and ensuring compliance with food safety practices in high-volume dining environments.
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Postino Wine Cafe
05.2022 - 12.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Catered to big parties and social functions
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
Server
Native Grill & Wings
02.2021 - 11.2021
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server
Babbo Italian Eatery
12.2018 - 08.2019
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
Server
Applebee's Grill + Bar
05.2017 - 12.2017
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Increased sales significantly by upselling higher-end products to customers.
- Inspected dishes and utensils for cleanliness.
- Checked guests' identification before serving alcoholic beverages.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
Skyline Highschool
Mesa, AZ05-2013
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Customer service
- Professional appearance
- Safe food handling
- Cleanliness standards
- Menu memorization
- Food running
- Team collaboration
- High volume dining
- Food safety practices
- Performance improvement
- Relationship management
- Allergy awareness
- Order management
- Beverage preparation
Certification
CPR certified
Food Handlers Card
Alcohol Handlers Card
Timeline
Server
Postino Wine Cafe
05.2022 - 12.2022
Server
Native Grill & Wings
02.2021 - 11.2021
Server
Babbo Italian Eatery
12.2018 - 08.2019
Server
Applebee's Grill + Bar
05.2017 - 12.2017
Skyline Highschool
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