Summary
Overview
Work History
Education
Skills
Timeline
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Hailey Pearson

Landisville,PA

Summary

Skilled employee known for making best decisions regarding appropriate solutions. Committed Crew Leader delivering quality service and maintaining high levels of satisfaction.

Overview

3
3
years of professional experience

Work History

Crew Leader

Tropical Smoothie Cafe
01.2021 - Current
  • Trained employees in time management and proper ways to complete job duties.
  • Communicated effectively with upper management, team members, and customers to keep everyone informed.
  • Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
  • Established positive relationships with customers and colleagues through high standards of customer service.
  • Analyzed customer feedback to identify areas for improvement in service delivery.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Education

High School Diploma -

Hempfield Senior High School
Landisville, PA
05.2023

East Carolina University
Greenville, NC
05.2027

Skills

  • Task Prioritization
  • Suggestive Selling
  • Safety Standards
  • Individual and Team Goals
  • Safe Work Practices
  • Crew Management
  • Crew Monitoring
  • Guest Satisfaction
  • Product Knowledge
  • POS Systems
  • Team Goals
  • Organizing Stock

Timeline

Crew Leader

Tropical Smoothie Cafe
01.2021 - Current

High School Diploma -

Hempfield Senior High School

East Carolina University

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Hailey Pearson