Hailey Peck
Corrigan,Texas
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
6
6
years of professional experience
Work History
Senior Customer Service Representative
Burris Farm and Home
Corrigan, Tx
08.2021 - Current
- Handled calls for new sign-ups, service cancellations and cross-selling opportunities.
- Strengthened customer retention by offering discount options.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Identified trends in customer issues and provided recommendations for resolution.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
Veterinary Technician
Angelina Animal Hospital
Lufkin, TX
09.2020 - 01.2021
- Followed precise feeding instructions and schedules for animals under care.
- Communicated with clients regarding their pet's health status or progress reports following a procedure or illness diagnosis.
- Reviewed pet records from daily visits and appointments, entering important data into system.
- Provided emotional support to owners whose pets were ill or had passed away due to a terminal illness.
- Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
Overnight Stocker and Receiver
HEB
Lufkin, TX
02.2020 - 08.2020
- Compare merchandise invoices to items actually received to ensure that shipments are correct.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Stamped price tags on merchandise, referring to official price lists.
- Followed established procedures for processing incoming and outgoing shipments efficiently.
- Unloaded trucks, moved incoming freight to storage areas, unpackaged products from containers.
Correctional Officer
Texas Department of Corrections
Livingston, TX
09.2019 - 02.2020
- Guarded facility entrances to screen visitors.
- Maintained detailed logs of inmate behavior, incidents, and daily activities.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Reviewed housing assignments and reassigned inmates to meet allocation and safety needs.
Education
Associate in Science - Nursing
Angelina College
Lufkin05-2027
High School Diploma -
Corrigan Camden High School
Corrigan05.2017
Some College (No Degree) -
Kilgore College
Kilgore, TXSkills
- Credit card processing
- Call Control
- Word
- Excell
- Team monitoring
- Account management
- Email management
- De-escalation techniques
- Horse care
- Cattle care
Timeline
Senior Customer Service Representative
Burris Farm and Home
08.2021 - Current
Veterinary Technician
Angelina Animal Hospital
09.2020 - 01.2021
Overnight Stocker and Receiver
HEB
02.2020 - 08.2020
Correctional Officer
Texas Department of Corrections
09.2019 - 02.2020
Associate in Science - Nursing
Angelina College
High School Diploma -
Corrigan Camden High School
Some College (No Degree) -
Kilgore College
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