Hailey Peterson
Saint Charles,MO
Summary
. My collaborative spirit and performance tracking skills have consistently driven team success and customer loyalty across various roles. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
BDC Represenative
Saint Charles Automotive
07.2023 - 10.2024
- Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
- Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
- Contributed to dealership revenue by upselling additional products or services during the sales process.
- Identified and solved problems with minimal guidance to minimize disruptions to business.
- Maintained detailed records of customer interactions, ensuring consistency in communication and tailored service experiences.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Negotiated prices, terms of sales and service agreements.
- Trained new employees on customer service, money handling and organizing strategies.
Nurse Technician
Mercy Hospital St. Louis
04.2022 - 07.2023
- Assisted nursing staff with essential tasks, ensuring efficient delivery of high-quality care to patients.
- Provided activities of daily living by assisting with serving meals, ambulating, turning and positioning patients.
- Managed time effectively while multitasking between various responsibilities within a fast-paced clinical setting.
- Provided prompt and accurate services such as CPR and first aid during emergencies.
- Provided personal hygiene assistance, giving baths, and performing dress changes for patients.
- Improved patient care by providing compassionate and attentive support to patients during daily activities.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Maintained patient stability by checking vital signs and weight.
- Served as a reliable resource for patients, families, and fellow staff members by remaining approachable and knowledgeable about all aspects of nursing care.
- Implemented fall prevention strategies, reducing patient injuries and increasing overall safety within the healthcare facility.
- Facilitated smooth transitions between shifts by providing detailed reports on patient status during change-of-shift handovers.
- Demonstrated adaptability when faced with unexpected challenges or changes in assigned duties within the nursing unit.
- Conducted blood glucose testing, providing essential data for diabetes management.
- Educated patients and families on healthcare practices, improving understanding and compliance with treatment regimens.
- Assisted with diagnostic procedures, contributing to timely diagnosis of health conditions.
- Transported patients between rooms and appointments or testing locations.
- Prevented cross-contamination by cleaning and sterilizing equipment.
Gas Station Attendant
PetroMart
11.2021 - 04.2022
- Maintained clean and orderly work station.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Cleaned up gas and other spills in accordance with spill procedures.
- Successfully deescalated challenging situations involving unhappy or irate customers through active listening skills coupled with problem-solving abilities.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Built trustful relationships with customers to encourage return visits.
- Collaborated with team members for smooth shift transitions, maintaining operational continuity throughout the day.
- Pumped gas for guests and took payments.
- Maintained inventory of all saleable items.
- Enhanced customer satisfaction by providing prompt and friendly service during all transactions.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Trained new hires in company policies and procedures, fostering a productive work atmosphere from day one.
- Promoted special offers and discounts to customers to maximize sales.
- Created attractive merchandise diplays to entice customers to make purchases.
- Processed transactions quickly, reducing customer wait times.
- Removed safety hazards, soiled items, and trash from customer areas.
Student Instructor
University of Missouri-Saint Louis
08.2019 - 08.2021
- Organized extracurricular activities such as study groups or clubs related to course content for further enrichment opportunities outside the classroom setting.
- Utilized assessment data to inform instructional strategies, resulting in improved student performance on standardized tests.
- Collaborated with colleagues to develop new curriculum materials, ensuring alignment with state standards and best practices.
- Developed and implemented engaging lesson plans that incorporated multimedia elements for increased student interest and retention.
- Fostered a positive learning environment with clear expectations, consistent feedback, and support for all students.
- Improved overall student comprehension by implementing diverse teaching methods tailored to individual learning styles.
- Managed classroom behavior effectively, implementing clear guidelines and maintaining a respectful atmosphere conducive to learning.
- Fostered student curiosity and interest through creative hands-on activities.
- Created lessons and online testing materials to facilitate remote learning.
Food Service Represenative
Lions Choice
05.2012 - 05.2019
- Handled customer complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Prepared visually appealing food displays, showcasing daily specials and attracting additional business.
- Delivered targeted sales presentations to customers and prospects.
- Trained new staff members on company policies, menu items, and food safety procedures for seamless integration into the team.
- Promoted a friendly dining atmosphere by engaging with guests, answering questions, and making recommendations based on individual preferences.
- Built lasting relationships with customers through attentive service, anticipating needs, and creating a welcoming environment for repeat patronage.
- Learned other teammates' work tasks to train as backup.
- Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
- Portioned and wrapped food to place directly on plates for service to patrons.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Observed diners to respond to additional requests and determine when meal completed.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Processed customer payments and balanced cash drawers.
- Adjusted food preparation methods in accordance with customer requests.
Kids Department Associate
Kohls Department Store
05.2014 - 07.2018
- Collaborated with cross-functional teams, fostering strong working relationships and improving overall performance.
- Streamlined office processes by implementing efficient filing systems and optimizing workflow.
- Assisted in budget development, tracking expenses to ensure adherence to financial guidelines.
- Developed training materials for new hires, facilitating smooth onboarding and employee integration into the team.
- Organized department events and meetings, promoting team cohesion and enhancing communication.
- Conducted research for various department initiatives, supporting informed decision-making processes.
- Resolved conflicts within the team through mediation efforts, fostering a positive work environment conducive to collaboration.
- Enhanced department productivity with effective time management and scheduling strategies.
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
No Degree - Nursing
University of Missouri Saint Louis
Saint LouisAssociate of Applied Science - General Studies
Saint Charles Community College
Cottleville 05-2018
High School Diploma -
Francis Howell High School
Weldon Spring05-2014
Skills
- Goal-Oriented
- Performance Tracking
- Appointment Setting
- Follow-up calls
- Point of sale operation
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Customer Satisfaction
Languages
Spanish
Limited Working
American Sign Language
Timeline
BDC Represenative
Saint Charles Automotive
07.2023 - 10.2024
Nurse Technician
Mercy Hospital St. Louis
04.2022 - 07.2023
Gas Station Attendant
PetroMart
11.2021 - 04.2022
Student Instructor
University of Missouri-Saint Louis
08.2019 - 08.2021
Kids Department Associate
Kohls Department Store
05.2014 - 07.2018
Food Service Represenative
Lions Choice
05.2012 - 05.2019
No Degree - Nursing
University of Missouri Saint Louis
Associate of Applied Science - General Studies
Saint Charles Community College
High School Diploma -
Francis Howell High School
Similar Profiles
Erin TorresErin Torres
Substitute Paraprofessional at Saint Charles SchoolsSubstitute Paraprofessional at Saint Charles Schools
Aalyah SalgadoAalyah Salgado
Retail Sales Associate at Play It Again Sports Saint CharlesRetail Sales Associate at Play It Again Sports Saint Charles
Justin WehrJustin Wehr
Turf Coordinator at Saint Charles Park DistrictTurf Coordinator at Saint Charles Park District