Hailey Pies
Denver,CO
Summary
Operations professional with 6+ years of experience in catering and restaurant execution at Mendocino Farms. Proven success driving catering growth, supporting new restaurant openings, developing high-performing TMs, and identifying opportunities to improve processes. Recognized for building strong client relationships, solving complex challenges, and creating systems that support consistent, high-quality catering execution. Passionate about operational excellence, delivering exceptional guest experiences, and continuous improvement.
Overview
9
9
years of professional experience
Work History
Catering Specialist (Returning Role)
Mendocino Farms
Denver, Colorado
06.2025 - Current
- Developed high-performing catering support through hands-on training, coaching, and ongoing development.
- Oversee daily catering operations, ensuring consistent execution, quality, and a positive guest experience.
- Coordinate communication between production, catering support, and delivery partners to ensure seamless order fulfillment.
- Identified opportunities to modernize the catering program and have been updating the catering playbook and operational standards to better support training consistency and execution.
- Redesigned catering training materials and standard operating resources to improve onboarding for catering support/specialist, knowledge retention, and team performance.
- Developed Excel-based tracking tools to monitor catering sales, client outreach, and business development opportunities, improving organization and support strategic sales growth.
- Partner with restaurant leadership to improve catering workflows, identify operational challenges, and implement process improvements.
- Drive catering sales through proactive client outreach, relationship management, and exceptional service.
Flight Attendant
United Airlines
Denver, Colorado
10.2023 - 05.2025
- Delivered positive customer service while ensuring compliance with strict safety and operational standards in a fast-paced environment.
- Built trust and resolved guest concerns with professionalism, empathy, and sound judgement.
- Collaborated with cross-functional crew members to execute consistent service and respond effectively to changing priorities.
- Maintained composure and made timely decisions in high-pressure situations while prioritizing safety and the passenger experience.
Store Lead and Barista
Better Buzz Coffee
San Diego, California
09.2021 - 08.2023
- Trained, coached, and developed new team members while fostering a collaborative, high-performing work environment.
- Assisted with multiple store openings, helping establish operational standards and ensure successful team readiness.
- Removed guest concerns with professionalism while upholding company service standard and building customer loyalty.
Catering Specialist
Mendocino Farms
San Diego, California
06.2017 - 09.2021
Education
High School Diploma -
West Hills High School
Santee, CA06-2017
Skills
- Coaching and Mentorship
- Cross-Functional Communication
- Catering Sales and Business Development
- Process Improvement
- Problem Solving and Decision Making
- Client Relationship Management
Timeline
Catering Specialist (Returning Role)
Mendocino Farms
06.2025 - Current
Flight Attendant
United Airlines
10.2023 - 05.2025
Store Lead and Barista
Better Buzz Coffee
09.2021 - 08.2023
Catering Specialist
Mendocino Farms
06.2017 - 09.2021
High School Diploma -
West Hills High School