Hailey Pivonka
Bryan,TX
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background with a few bumps in the road, but a very proactive and hardworking individual who's focused on continuous improvement.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
Rent A Tire
03.2023 - 05.2023
- Maintained, and continuously worked to improve positive customer relationships by responding quickly to customer service inquiries, and concerns.
- Managed opening and closing procedures.
- Responded, and solved; "problem" customers, as I worked "acting" manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Rotated merchandise and displays to feature new products and promotions.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Processed payments for credit and debit cards via auto-pay system, as well as manual transactions in store.
- Verified inventory counts weekly.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Managed at least 50-60 inbound and outbound calls daily.
Health Care Provider
Touch Of Class
09.2021 - 12.2021
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Cooked nourishing meals for patient according to dietary needs.
- Helped patients safely transition between sleeping position to breakfast table, and so forth throughout the day.
- Kept close eye on behavior and emotional responses of clients to address concerns and be ready to take action when patient went into a seizure.
- Administered medication as directed by physician.
- Encouraged patient to participate in physical activity to help boost overall wellness.
Account Representative
Rent A Tire
04.2021 - 08.2021
- Processed client payments and updated accounts.
- Expanded territory by executing effective cold, and warm calls. Not only to open new agreements but also negotiating active contracts.
- Communicated updates regarding the typical business marketing, but mainly on new and improved sales.
- Worked with customer to create debt repayment plan based on current financial condition.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Advised customers of alternative actions and strategies for debt repayment and attempted to avoid adversarial communications.
- Analyzed accounts for delinquencies and other ongoing issues.
- Contacted customers to assess satisfaction and current needs.
Assistant Manager
Ashley Furniture Homestore
07.2019 - 08.2020
- Processed payments and contracts on accounts.
- Negotiated to collect balance in full.
- Counseled debtors on payment options and arranged installment agreements.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Organized sales paperwork, presented proposals and finalized contracts.
- Cold-called leads and closed large number of new sales over several months.
- Managed call logs of over 150-200 customers daily.
Education
High School Diploma -
05.2013
Skills
- Strategic Planning
- Sales Strategies
- Google Drive
- Employee Scheduling
- Time Management
- Sales and Marketing
- Goals and Performance
- Customer Service
- Coaching and Mentoring
- Shift Scheduling
- Store Opening and Closing
- Attention to Detail
- Customer Service Management
- Cash Auditing
- Inventory Control
- Inventory Counting
- Verbal and Written Communication
- Effective Selling Techniques
- Corrective Actions
- Automotive Maintenance
- Tire Rotations
- New Tire Installation
- Fluid Checks
- Vehicle Wheel Mounting
- Customer Accounts Management
- Balance Tires
- Wheel Removal
- Work Order Assessment
- Tire Sensor Resets
- Proper Tire Inflation
Enjoying the sounds of nature.
There is nothing better than sitting outside in a hammock with your eyes closed, enjoying all of the sounds of nature.
Timeline
Assistant Store Manager - Rent A Tire
03.2023 - 05.2023
Health Care Provider - Touch Of Class
09.2021 - 12.2021
Account Representative - Rent A Tire
04.2021 - 08.2021
Assistant Manager - Ashley Furniture Homestore
07.2019 - 08.2020
Anderson Shiro Jr/Sr High School - High School Diploma,
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