Summary
Overview
Work History
Education
Skills
Timeline
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Hailey Quinones

Newark,NJ

Summary

Accomplished professional with a proven track record at National Merchant Services, adept in office administration and customer service. Elevated customer satisfaction by mastering database management and fostering strong relationships. Recognized for leadership in training and operational improvements, demonstrating exceptional communication skills and confidentiality understanding. Achieved rapid advancement through a focus on strategic problem-solving and effective team collaboration. The objective is to secure a challenging position in an organization where one can utilize the knowledge in customer service, office coordination, & management of payment that will contribute to the professional growth & development.

Overview

9
9
years of professional experience

Work History

Secretary /Customer Service Representative

National Merchant Services
07.2017 - 12.2021
  • Fulfilled multiple assignments allowing myself to move up 2 levels in a year
  • Handled daily scheduling tasks and provided administrative support for updating business's processing machines
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data when billing customer
  • Maintained daily report documents, memos and invoices. Collected / entered data & obtained feedback
  • Conducted follow-up calls to clients, resolve any issues that would arise, schedule troubleshoot team to fix/replace machines in a timely manner ensuring customer satisfaction & loyalty
  • Trained new employees where one would communicate clearly exhibiting patience, provide knowledgeable information & create step by step guide to ensure their success in attaining their weekly goal
  • Entered data into system and updated customer contacts with information to keep records current.
  • I've been acknowledged for creating a successful dialog for employees to gain new customers & switch over competitors customers scheduling 16-18machines a week

Retail Store Manager

Mystique Boutique
06.2014 - 05.2017
  • During the 3 years worked up from entry level saleswomen (with no experience) & Achieved sales goals consistently over 5 months resulting in in a promotion to retail manager
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Personally gained & continue to enhance are organization, Human Resources, and delegation skills
  • Completed routine store inventories. Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers in a timely manner.
  • Built an effective network of relationships with colleagues & customers demonstrating strong interpersonal & networking skills.
  • Demonstrated excellent product knowledge & customer service allowing for accurate, informed, & personalized product recommendations to customers to build customer trust & loyalty.

Hiring Manager

Pizza Pete's
10.2012 - 06.2014
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • 1 of the accomplishments was becoming the youngest to fill this role proving ability to multitask and ability to be a leader, collaborating with staff to ensure business ran smoothly

Education

High School Diploma -

Sayreville War Memorial High School
Parlin, NJ
06.2014

Skills

  • Customer Service
  • Verbal and written communication
  • Office Administration
  • Organization
  • Confidentiality understanding
  • Complex Problem-Solving
  • Database Management
  • Digital File Management
  • Record preparation
  • Payment posting
  • Multitasking and Time Management
  • Customer / employee relations and communications

Timeline

Secretary /Customer Service Representative

National Merchant Services
07.2017 - 12.2021

Retail Store Manager

Mystique Boutique
06.2014 - 05.2017

Hiring Manager

Pizza Pete's
10.2012 - 06.2014

High School Diploma -

Sayreville War Memorial High School

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Hailey Quinones