Hailey Racki
Westbrook,ME
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease unnecessary issues. Uses independent decision-making skills and sound judgment to positively impact company and department success.
Overview
4
4
years of professional experience
Work History
Appointment Scheduler
Maine Optometry
05.2023 - Current
- Answered phone calls and answered questions from potential patients.
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective patients.
- Verified appointments that were scheduled online.
- Verified insurance coverage(s).
Bookkeeper
Hannaford
10.2022 - Current
- Counted down and verified overages/shortages of tills
- Completed store account reports; verifying check, Store Charge(s), Clynk, Coinster, etc. overages/shortages
Customer Service Lead
Hannaford
07.2019 - Current
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
Education
High School Diploma -
Westbrook High School
Westbrook06.2020
Skills
- Schedule Coordination
- Computer Skills
- Strong Work Ethic
- Teamwork and Collaboration
- Call Screening
- Chart Updating
- Schedule Management
- Telephone Etiquette
- Insurance Verification
- Team Motivation
- Work Delegation
- Equipment Troubleshooting
Timeline
Appointment Scheduler
Maine Optometry
05.2023 - Current
Bookkeeper
Hannaford
10.2022 - Current
Customer Service Lead
Hannaford
07.2019 - Current
High School Diploma -
Westbrook High School
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