Hailey Radford
Homer,AK
Summary
Motivated professional with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Office Manager
Aspen Hotel
Homer, AK
01.2023 - Current
- Ensured proper maintenance of check-in and check-out log books, reservation logs and other related documents.
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
- Analyzed daily reports such as occupancy rate report, revenue report, prepared by subordinates.
- Conducted regular meetings with staff members to discuss new initiatives or changes in existing processes.
- Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed.
- Coordinated with other departments to ensure smooth running of the entire hotel operation.
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Monitored inventory of front office supplies and placed orders to maintain adequate stock levels.
Waitress/Table Busser
Keen Kow
Ninilchik, AK
06.2017 - 09.2017
- Checked back with customers throughout meal service to ensure satisfaction.
- Processed payments accurately using cash registers or POS systems.
- Organized take-out orders efficiently according to customer requests.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Answered questions about menu items, ingredients, and pricing.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Greeted customers and provided menus.
- Bussed tables as needed during peak hours.
Education
GED -
Connections Home School
Homer, AK08-2020
Skills
- Team Management
- Exceptional customer support
- Staff Training and Development
- Administrative Skills
- Conflict Management
- Effective Multitasking
- Guest Relations
Certification
- Obtained a certified Front Office Manager certificate online through International Hospitality Institute in January, 2023.
- Nominated by management and attended the young Professionals Summit in Anchorage Alaska in April of 2024.
References
References available upon request.
Timeline
Front Office Manager
Aspen Hotel
01.2023 - Current
Waitress/Table Busser
Keen Kow
06.2017 - 09.2017
GED -
Connections Home School
- Obtained a certified Front Office Manager certificate online through International Hospitality Institute in January, 2023.
- Nominated by management and attended the young Professionals Summit in Anchorage Alaska in April of 2024.
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