Hailey Roach
College Station,TX
Summary
Dynamic service professional with a strong work ethic and exceptional communication skills, recognized for enhancing customer satisfaction at Taco Bell. Proven ability to manage high-pressure situations and ensure health and safety compliance while maintaining a clean environment. Committed to teamwork and collaboration, consistently exceeding performance goals.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Service Champion
Taco Bell
06.2024 - Current
- Promoted a positive atmosphere through friendly interactions with customers and coworkers.
- Contributed to team success by consistently meeting or exceeding performance goals.
- Managed cash transactions accurately, balancing the register at the end of each shift without discrepancies.
- Enhanced customer satisfaction by efficiently processing orders and addressing concerns in a timely manner.
- Maintained cleanliness of the service area, keeping it presentable and inviting for customers.
- Supported inventory management efforts by restocking supplies as needed and alerting management when items were running low.
Food Runner
Star Cinema Grill
09.2024 - 12.2024
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
Education
Bachelor of Science - University Studies
Texas A&M University
College Station, TXSkills
- Strong work ethic
- Cleaning and sanitizing
- Exceptional communication
- Technical repair skills
- Customer engagement
- Strong focus on accuracy
- Food and beverage service
- Data entry
Certification
- TABC License - until 09/30/26
- General Industry Safety and Health, OSHA
- Electronics Systems Associate, ISCET
- Excel Essential Training
Timeline
Food Runner
Star Cinema Grill
09.2024 - 12.2024
Service Champion
Taco Bell
06.2024 - Current
Bachelor of Science - University Studies
Texas A&M University
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