Hailey Robison
Sultan,WA
Summary
Adept at fostering positive client relationships and streamlining operations, I excelled in roles at The Center for Birds and Exotic Animal Medicine, enhancing client satisfaction through exceptional service and efficient veterinary recordkeeping. My collaborative spirit and attention to detail have consistently improved team efficiency and patient care.
Experienced with veterinary office procedures and client care. Utilizes excellent communication and organizational skills to facilitate smooth operations. Knowledge of medical terminology and record-keeping ensures accurate and efficient practice management.
Multi-tasking Veterinary Receptionist known for being compassionate, professional and dependable. Skilled in customer service, record keeping, and appointment scheduling. Pursuing a position where well-honed office skills will be appreciated.
Overview
4
4
years of professional experience
Work History
Veterinary Receptionist
The Center for Birds and Exotic Animal Medicine
09.2024 - Current
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maximized appointment availability by effectively coordinating schedules between multiple veterinarians and clients.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Enhanced client satisfaction by efficiently scheduling appointments and managing patient records.
- Ensured timely follow-up on outstanding invoices, improving overall collection rates within the clinic.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped owners complete necessary medical forms and documentation for their pets.
- Supported office staff and operational requirements with administrative tasks.
- Answered phone calls and messages for 19 Veterinarian medical facility, scheduling appointments, and handling patient inquiries.
Crew Member
Taco Time NW
11.2021 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Trained new team members on procedures, customer service, and sales techniques.
- Addressed guest needs, questions, or concerns to create optimum dining experience.
Veterinary Receptionist
Helping Hands Veterinary Clinic
05.2023 - 11.2023
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
- Answered phone calls and messages for 3 Veterinarian medical facility, scheduling appointments, and handling patient inquiries.
3rd Key Holder
Claire's Stores Inc
02.2023 - 05.2023
- Managed cash register operations accurately, ensuring timely transactions and minimal errors.
- Maintained open communication with management regarding sales performance, employee relations, and suggested improvements for the store''s operations.
- Collaborated with management to develop strategies for achieving sales goals and improving overall store performance.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized store environment.
- Conducted regular inventory audits to maintain accurate stock counts and prevent loss or theft of merchandise.
- Opened and closed the store according to established protocols, ensuring the safety of all employees and assets.
- Improved sales floor presentation through regular maintenance of product displays, signage updates, and fixture arrangements.
Cashier /Retail Sales Associate
Grocery Outlet Bargain Market
09.2020 - 11.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained balanced cash drawer, ensuring accurate accounting at end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Associate of Science - Veterinary Medicine
Penn Foster College
Scottsdale, AZ10-2027
High School Diploma -
Sultan Senior High School
Sultan, WA06-2023
Skills
- Teamwork and collaboration
- Telephone etiquette
- Medical recordkeeping
- Prioritization
- Payment processing
- Veterinary medical records software
- Reception area maintenance
- Customer service
- Attention to detail
- Empathy for animals
Timeline
Veterinary Receptionist
The Center for Birds and Exotic Animal Medicine
09.2024 - Current
Veterinary Receptionist
Helping Hands Veterinary Clinic
05.2023 - 11.2023
3rd Key Holder
Claire's Stores Inc
02.2023 - 05.2023
Crew Member
Taco Time NW
11.2021 - Current
Cashier /Retail Sales Associate
Grocery Outlet Bargain Market
09.2020 - 11.2021
Associate of Science - Veterinary Medicine
Penn Foster College
High School Diploma -
Sultan Senior High School
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