Hailey Rogers
Crosby,TX
Summary
I'm a hardworking and passionate job seeker. Detail-oriented professional with a versatile background in customer service and team collaboration. Known for strong decision-making and problem-solving skills, ready to leverage expertise in dynamic settings to enhance operational efficiency and customer experiences. I'm reliable and eager to learn and can quickly adapt to any situation. I have experience in Microsoft Word and Excel as well as Outlook email. I will also bring a positive attitude and commitment as well as proactive and goal oriented professionalism to any situation.
Overview
1
1
year of professional experience
Work History
Waitress
Bridge and Barrel Wine and Bistro
08.2024 - 01.2025
- Provided prompt and attentive service to enhance guest dining experiences.
- Assisted in menu knowledge to effectively recommend wine pairings and food selections.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area to meet health standards.
- Managed reservations and coordinated seating arrangements during peak hours.
- Participated in team training sessions to improve service techniques and operational efficiency.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Customer Service Representative
Cavenders Western Store
01.2024 - 08.2024
- Assisted customers with product inquiries and provided tailored recommendations.
- Managed cash register transactions accurately and efficiently.
- Resolved customer complaints through effective communication and problem-solving skills.
- Maintained store displays to enhance product visibility and customer engagement.
- Collaborated with team members to ensure exceptional service during peak hours.
- Handled inventory management tasks, including restocking shelves and organizing merchandise.
- Trained new staff on store policies and customer service protocols.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Shift Leader
Crosby Ghost Kitchen
01.2024 - 08.2024
- Supervised kitchen operations to ensure efficient workflow and adherence to safety standards.
- Trained and mentored new staff on food preparation techniques and kitchen protocols.
- Managed inventory levels, ordering supplies as needed to maintain stock availability.
- Coordinated team schedules to optimize staffing during peak service hours.
- Implemented quality control measures to enhance food presentation and taste consistency.
- Facilitated communication between kitchen staff and management to address operational challenges effectively.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Client Intake Specialist
Woodfill Law Firm
09.2023 - 12.2023
- Conducted initial client consultations to gather pertinent case information and establish rapport.
- Processed client intake forms, ensuring accuracy and compliance with legal requirements.
- Managed scheduling of appointments, optimizing attorney availability and client needs.
- Maintained detailed records in case management software for efficient information retrieval.
- Coordinated communication between clients and legal staff, facilitating timely updates on case progress.
- Maintained strict confidentiality of sensitive client information, adhering to company policies and legal regulations.
Education
High School Diploma -
Crosby High School
Crosby, TXSkills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Attention to detail
- Decision-making
- Handling complaints
- Memory retention
- Complex Problem-solving
- Time management
Timeline
Waitress
Bridge and Barrel Wine and Bistro
08.2024 - 01.2025
Customer Service Representative
Cavenders Western Store
01.2024 - 08.2024
Shift Leader
Crosby Ghost Kitchen
01.2024 - 08.2024
Client Intake Specialist
Woodfill Law Firm
09.2023 - 12.2023
High School Diploma -
Crosby High School