Summary
Overview
Work History
Education
Skills
Timeline
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Hailey Rosenberger

Bruceton Mills,WV

Summary

Driven by a proven track record in customer service and retail sales, I excel in enhancing customer satisfaction and loyalty, as demonstrated during my tenure at Ty Kinter. Skilled in POS system operations and teamwork, I consistently met sales targets, contributing to a significant increase in repeat business. My approach combines professional appearance with effective problem-solving abilities to achieve outstanding results. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Retail Sales Associate

Ty Kinter
01.2024 - 06.2024
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Utilized upselling techniques to promote additional products and increase sales.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Trained and supervised new employees to use selling strategies and apply best practices.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
  • Supported store leadership in implementing new merchandising strategies which led to improved product positioning and overall visual appeal.
  • Conducted thorough product knowledge training sessions for new hires, ensuring they were well-equipped to serve customers effectively.

Server

Courtney Bellatoni
05.2023 - 10.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.

Pre-K Assistant Teacher

Lynette Shrout
09.2022 - 04.2023
  • Assisted lead teacher in daily classroom routines, creating a structured learning environment conducive to student growth.
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Provided accommodations and modifications for diverse learners, ensuring all students had access to the curriculum and could succeed academically.
  • Supported students in developing social skills through structured activities and positive reinforcement techniques.
  • Increased student engagement by incorporating hands-on activities and real-world examples into lesson plans.
  • Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
  • Monitored student progress using assessments and data analysis tools, adjusting instructional strategies as needed to improve outcomes.
  • Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
  • Enhanced learning experiences by incorporating specialized tools and resources tailored to the needs of special education students.
  • Supported student social-emotional development by providing consistent guidance, modeling appropriate behaviors, and offering empathetic listening skills during challenging situations.
  • Enhanced classroom management by implementing positive behavior reinforcement strategies and clear expectations for conduct.
  • Promoted a safe and inclusive classroom culture where all students felt valued and supported in their learning journey.
  • Improved student reading comprehension levels through targeted literacy instruction and individualized support.
  • Collaborated with colleagues to develop and implement interdisciplinary lessons, promoting a well-rounded education for students.
  • Actively participated in professional development opportunities to stay current on best practices within early childhood education, continuously improving teaching techniques.
  • Contributed to the development of school-wide initiatives aimed at enhancing the overall educational experience for Pre-K students.
  • Fostered strong parent-teacher relationships through regular communication, resulting in increased parental involvement in students'' education.
  • Delivered clear, concise instructions to children to aid in each student's decision-making.
  • Encouraged children to interact with each other and participate in group activities.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Communicated with parents to inform about child's progress and classroom behavior.

Cook

Randy Gardener
08.2019 - 09.2022
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.

Lifeguard

Heather Parks
05.2019 - 08.2019
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.
  • Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
  • Attentively monitored swimmers to identify distress.
  • Responded to emergency situations in a timely, efficient manner.
  • Responded to patron incidents in professional and timely manner.
  • Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.

Education

Associate of Applied Science - Business Administration

West Virginia Junior College - Morgantown
Morgantown, WV
07.2024

Skills

  • Customer Service
  • Teamwork
  • Problem-Solving
  • Teamwork and Collaboration
  • Time Management
  • Customer Assistance
  • Cash Handling
  • Customer Engagement
  • Retail Sales
  • Store Opening and Closing
  • Reliability and punctuality
  • Flexible Schedule
  • Money Handling
  • Stocking and Receiving
  • Phone Etiquette
  • Retail Store Operations
  • Store maintenance
  • Professional Appearance
  • POS system operations

Timeline

Retail Sales Associate

Ty Kinter
01.2024 - 06.2024

Server

Courtney Bellatoni
05.2023 - 10.2023

Pre-K Assistant Teacher

Lynette Shrout
09.2022 - 04.2023

Cook

Randy Gardener
08.2019 - 09.2022

Lifeguard

Heather Parks
05.2019 - 08.2019

Associate of Applied Science - Business Administration

West Virginia Junior College - Morgantown

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Hailey Rosenberger