Hailey Ross
Bel Air,MD
Summary
Driven and dynamic, I excelled at Bulle Rock Golf Club by mentoring staff to enhance their skills and customer satisfaction, demonstrating strong teamwork and effective communication. At Five Below, I boosted customer retention through exceptional service and creative problem-solving. My approach combines compassionate communication with proven relationship-building abilities, ensuring positive outcomes in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Outside Staff Member
Bulle Rock Golf Club
06.2023 - Current
- Mentored junior staff members, fostering growth in skills, knowledge, and confidence.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Maintained cleanliness and organization throughout the course.
Sales Associate
Five Below
08.2022 - 04.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Patterson Mill High School
Bel Air, MD05.2024
Skills
- Strong teamwork
- Problem-Solving
- Positive Engagement
- Creative and Energetic
- Effective Communication
- Compassionate communication
Reading
I really enjoy reading Romance, Fantasy, and Horror books.
Timeline
Outside Staff Member
Bulle Rock Golf Club
06.2023 - Current
Sales Associate
Five Below
08.2022 - 04.2023
High School Diploma -
Patterson Mill High School
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