Hailey Ruiz
Summary
Proven leader in customer service and marketing at Splash Car Wash, adept at complaint handling and social media monitoring, enhanced customer satisfaction significantly. Skilled in multitasking and workforce planning, I fostered positive client relationships and drove substantial sales leads, demonstrating a results-driven approach with a blend of hard and soft skills.
Overview
6
6
years of professional experience
Work History
Customer Service Representative Manager/Marketing and Social Media Coordinator
Splash Car Wash
03.2019 - Current
- Developed and implemented customer service policies and procedures.
- Established strong relationships with clients, promoting trust and loyalty in our brand.
- Improved customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Enhanced team productivity by implementing effective training programs tailored to individual needs.
- Boosted employee morale by fostering a positive work environment and recognizing outstanding performance.
- Built positive rapport and relationships for high levels of customer satisfaction.
- Coordinated email marketing campaigns that drove customer retention and increased sales leads substantially.
- Developed comprehensive social media strategy to drive user engagement and increase followers significantly.
Receptionist/Transaction Coordinator
Southern Real Estate Professionals
09.2023 - 09.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Collected, processed, and recorded transactions and updated relevant records.
Front Desk Receptionist
Krewe of Smiles
11.2021 - 10.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
Education
High School Diploma -
Chalmette High School
ChalmetteSkills
Call Center Management
Workforce Planning
Complaint Handling
Customer satisfaction measurement
Social Media Monitoring
Inbound and outbound calls
Data Entry
Scheduling and Coordinating
Multitasking
Timeline
Receptionist/Transaction Coordinator
Southern Real Estate Professionals
09.2023 - 09.2023
Front Desk Receptionist
Krewe of Smiles
11.2021 - 10.2022
Customer Service Representative Manager/Marketing and Social Media Coordinator
Splash Car Wash
03.2019 - Current
High School Diploma -
Chalmette High School
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